Duck creek Production Support Engineer jobs in United States
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VySystems Singapore · 8 hours ago

Duck creek Production Support Engineer

VySystems Singapore is seeking a Duck Creek Production Support Engineer to provide comprehensive support for Duck Creek applications for a major insurance client in Hartford. The role focuses on monitoring, troubleshooting, and ensuring high availability of Duck Creek systems including Policy, Billing, and Claims.

Information Technology & Services
Hiring Manager
KalirajRaja Ram
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Responsibilities

Provide day-to-day production support for Duck Creek applications including Policy, Billing, Claims, Insights, and integrations
Troubleshoot incidents, defects, and performance issues using Duck Creek debugging tools (Trace Monitor, logs, debugging utilities)
Perform root-cause analysis and drive permanent fixes for recurring issues
Monitor system availability, application health, and stability across production and pre-production environments
Support On-Prem and DCOD (OnDemand) environments for upgrades, deployments, and patches
Work with cross-functional teams to resolve integration issues between Duck Creek and third-party/internal systems
Handle incident triage, service restoration, and communication with stakeholders during critical issues
Raise and track Snow tickets for base product issues with Duck Creek

Qualification

Duck Creek applicationsTroubleshootingIncident resolutionRoot-cause analysisSystem monitoringCross-functional collaborationCommunication skills

Required

Provide day-to-day production support for Duck Creek applications including Policy, Billing, Claims, Insights, and integrations
Troubleshoot incidents, defects, and performance issues using Duck Creek debugging tools (Trace Monitor, logs, debugging utilities)
Perform root-cause analysis and drive permanent fixes for recurring issues
Monitor system availability, application health, and stability across production and pre-production environments
Support On-Prem and DCOD (OnDemand) environments for upgrades, deployments, and patches
Work with cross-functional teams to resolve integration issues between Duck Creek and third-party/internal systems
Handle incident triage, service restoration, and communication with stakeholders during critical issues
Raise and track Snow tickets for base product issues with Duck Creek

Company

VySystems Singapore

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Vy Systems Pte Ltd, the first company in the vy.ventures family, was incorporated on 3rd May 2002.

Funding

Current Stage
Growth Stage
Company data provided by crunchbase