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VySystems Singapore · 8 hours ago

Duck creek Production Support Engineer

United States

Contract

Remote

New Grad, Entry Level

VySystems Singapore is seeking a Duck Creek Production Support Engineer to provide comprehensive support for Duck Creek applications for a major insurance client in Hartford. The role focuses on monitoring, troubleshooting, and ensuring high availability of Duck Creek systems including Policy, Billing, and Claims.

Information Technology & Services

Hiring Manager

KalirajRaja Ram

Responsibilities

Provide day-to-day production support for Duck Creek applications including Policy, Billing, Claims, Insights, and integrations

Troubleshoot incidents, defects, and performance issues using Duck Creek debugging tools (Trace Monitor, logs, debugging utilities)

Perform root-cause analysis and drive permanent fixes for recurring issues

Monitor system availability, application health, and stability across production and pre-production environments

Support On-Prem and DCOD (OnDemand) environments for upgrades, deployments, and patches

Work with cross-functional teams to resolve integration issues between Duck Creek and third-party/internal systems

Handle incident triage, service restoration, and communication with stakeholders during critical issues

Raise and track Snow tickets for base product issues with Duck Creek

Qualification

Duck Creek applicationsTroubleshootingIncident resolutionRoot-cause analysisSystem monitoringCross-functional collaborationCommunication skills

Required