Summer · 13 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $135K/yr
7+ years expSummer is a Certified B Corp® on a mission to restore financial freedom for Americans burdened by student debt. As a Senior Customer Success Manager, you will manage key government clients, ensuring product adoption and measurable outcomes while building relationships to drive growth and retention.
Employee BenefitsFinancial ServicesPersonal Finance
Responsibilities
Own a portfolio of Government and Public sector clients from onboarding through to renewal, ensuring strong product adoption and measurable business outcomes
Partner closely with clients to align our solutions with their HR and business goals, driving client retention and revenue expansion through product upsells
Develop tailored success plans that drive usage, engagement, and long-term return-on-investment for clients
Lead regular business reviews to demonstrate impact and align on future growth opportunities
Develop and build senior relationships at clients to increase Summer's visibility and increase potential for further client value, product adoption and revenue growth
Work in partnership with both the client and Summer's Marketing team to generate creative and cost-effective awareness campaigns to drive product adoption
Leverage data and customer feedback to identify usage trends and barriers, partnering with Product and Marketing to influence roadmap and adoption campaigns
Up to 10% travel required to clients, conferences, and internal onsites
Qualification
Required
7+ years within Customer Success or Account Management
Experience in managing and negotiating contract renewals and comfort in successfully identifying and closing revenue upsell opportunities
A strong focus and track record on identifying and quantifying client value
Possess the ability and experience to work with complex, matrix organizations with multiple stakeholders and objectives
Ability to identify gaps in key relationships, build and nurture relationships at different levels of seniority within multiple different departments
Prior experience within small, fast-growing SaaS companies would help you be successful in the role
Must be agile, detail-oriented, and work with urgency
Preferred
Financial wellness, benefits or student loan experience
B2B2C Fintech experience
An understanding of HR benefits buyers and decision making
Government / Public sector experience. While this is not required, the segment you will be working on is specific to the public sector and government
Familiarity with security / privacy requirements
Benefits
Equity grant to share in Summer's success
100% employee-covered medical, dental, and vision insurance
401(k) plan with 3% match, fully vested day one
Home office setup reimbursement
Monthly lunch credits
Direct contributions toward your student loans
Up to 11 paid holidays + flexible PTO
Paid leave for family, health, or personal needs
Annual in-person events including Summer Camp and Summer Wonderland
And more!
Company
Summer
Summer is an end-to-end student loan workplace benefit solution that helps employees navigate college costs and reduce student debt.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$29.12MKey Investors
Rebalance Capital,SemperVirens Venture CapitalMassChallengeQED Investors
2025-04-10Series A
2024-04-08Series Unknown· $9M
2023-04-25Series A· $7.7M
Leadership Team
Will Sealy
Co-Founder & CEO
Vincent Tran
Co-founder & Advisor
Recent News
GlobeNewswire News Room
2024-01-15
Las Vegas Review Jurnal
2023-12-28
Company data provided by crunchbase