NorthWest Arkansas Community College · 1 day ago
Enterprise Systems Specialist
Benton County, AR
Full-time
Onsite
Mid, Senior Level
$61K/yr - $61K/yr
4+ years expNorthWest Arkansas Community College (NWACC) is the largest community college in Arkansas, dedicated to providing quality and affordable higher education. The Enterprise Systems Specialist is responsible for managing, supporting, and enhancing the organization's enterprise IT systems, ensuring reliability, security, and effectiveness for departmental use.
Higher Education
Responsibilities
Performs regular system checks to ensure enterprise systems are operating properly, reviewing logs, alerts, and issues to maintain reliability, security, and compliance
Sets up and maintains security features for enterprise platforms, including identity, access controls, authentication tools, and audit records to protect organizational data
Administers and supports enterprise systems such as directory services, server platforms, collaboration systems, and cloud‑based technologies
Supports cloud environments, including Microsoft Azure and Microsoft 365, assisting with virtual machines, storage, identity services, and integrations
Supports endpoint management functions related to enterprise systems, including Microsoft Intune device configuration and imaging standards, in coordination with the Systems Administrator and IT support teams
Assists with maintaining and improving Intune imaging and deployment processes to ensure consistent and secure device provisioning
Builds, updates, and maintains system configurations, workflows, and integrations to improve efficiency, stability, and scalability
Manages system updates, patches, and platform changes, including testing changes, coordinating with IT teams, and preparing for releases or upgrades
Maintains system configurations, standards, and documentation, ensuring security rules, system settings, and procedures are kept current
Provides advanced technical support for problems that cannot be solved by others, including diagnosing and resolving complex system, cloud, or integration issues
Works with IT teams and departments to understand needs and translate them into practical enterprise system solutions, providing guidance and recommendations as needed
Coordinates with network, identity, security, cloud, and endpoint teams on updates, access management, imaging standards, and infrastructure requirements related to enterprise systems
Writes and updates system documentation, procedures, diagrams, and disaster recovery or business continuity plans
Works with vendors and service providers for support cases, patches, and system improvements
Suggests new technologies, features, or improvements to make systems more reliable, secure, scalable, and easier to manage
Tracks and reports system performance, cloud usage, availability, and issue trends to IT leadership
Performs other related duties as assigned
Qualification
Required
The formal education equivalent of an associate degree in computer science, mathematics, information systems, or a related field (or equivalent experience)
Four years of experience supporting enterprise systems, infrastructure, or cloud‑based platforms
Two years of experience in a lead technical, senior support, or advanced administration role
Understanding of enterprise systems administration, security configuration, and core platform features
Working knowledge of cloud technologies, particularly Microsoft Azure and Microsoft 365
Familiarity with Microsoft Intune, device configuration profiles, and imaging or deployment processes
Ability to review system issues, analyze complex problems, and implement effective technical solutions
Skill in maintaining and improving system configurations, workflows, and integrations
Experience with ServiceNow or similar IT service management tools, basic scripting, and systems reporting
Ability to organize work, provide technical guidance, and collaborate effectively with multiple departments
Strong communication skills for explaining technical information clearly and producing accurate documentation
Ability to stay current with enterprise systems, endpoint management, and cloud technology updates and best practices
Company
NorthWest Arkansas Community College
NorthWest Arkansas Community College is a public two-year institution that serves and strengthens its surrounding communities in Benton and Washington counties by helping our students maximize their potential and exceed expectations.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase