Wix · 3 hours ago
IT Support Engineer
Cedar Rapids, IA
Full-time
Hybrid
Entry Level
1+ years expWix is a leading platform for creating and managing websites, and they are seeking an IT Support Engineer to provide hands-on technical support to employees worldwide. The role involves managing hardware and software issues, maintaining equipment inventory, and onboarding new team members to ensure the IT infrastructure runs smoothly and securely.
B2BDeveloper ToolsEnterprise SoftwareInformation TechnologyInternetSmall and Medium BusinessesSoftwareWeb Design
Responsibilities
Give users timely and efficient desktop and local infrastructure support across the organization
Provide professional IT support to our employees remotely across different locations & time zones
Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Identify opportunities to reduce service requests through better user training and/or documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process
Work with auditors to ensure that procurement procedures are being followed
Manage the onboarding & offboarding process, including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)
Qualification
Required
An IT professional with 1-2 years hands-on experience in IT Support and/or Administration
Broad experience in IT delivery at growing companies
Experience in a multi-OS environment (MacOS, Windows)
Excellent diagnostic and problem-solving skills
Excellent communication and interpersonal skills
Outstanding organizational and time management skills and a passion for IT service improvement
Proven ability to provide proactive customer service with strong attention to detail
Experienced with Active Directory/GSuite environments
Experience supporting Audio conference room technologies
Additional experience with tools and systems like Azure, Meraki, Zoom, Jira, Intune, Jamf, and Slack
Availability for participating in a monthly on-call IT Support rotation is mandatory
Company
Wix
Wix provides a platform for the development of cloud data services for millions of registered users worldwide. It is a sub-organization of God-i.
1001-5000 employees
H1B Sponsorship
Wix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.06BKey Investors
Starboard ValueDAG Ventures,Insight PartnersBenchmark
2025-09-08Post Ipo Debt· $1B
2022-09-06Post Ipo Equity
2013-11-06IPO
Leadership Team
Avishai Abrahami
Co-Founder, CEO
Giora Kaplan
Co-Founder
Recent News
2026-01-24
legacy.thefly.com
2026-01-22
Company data provided by crunchbase