CyberArk · 2 days ago
Senior Technical Escalation Engineer - pCloud
United States
Full-time
Remote
Mid, Senior Level
$116K/yr - $170K/yr
3+ years expCyberArk is the global leader in Identity Security, focusing on privileged access management. They are seeking a Technical Escalation Engineer to resolve technical issues related to their Privilege Cloud (pCloud) FedRAMP product, working closely with development and support teams to ensure customer satisfaction.
Cloud SecurityCyber SecuritySecurity
No H1B
U.S. Citizen Only
Responsibilities
Understand the complex platform system and be able to correctly assess the severity of customer issues and how to handle them
Review customer escalations to ensure that all required technical details are provided
Investigate technical issues escalated by Customer Support to find a solution for our customers
Establish and maintain effective working relationships with Development, Support, and field engineers
When required, work directly with Customer Support and customers on reported issues
Provide quick response code changes as required
Provide guidance to Developer on-call teams on how to best handle production issues as a subject matter expert
Qualification
Required
US Citizenship
Bachelor's Degree in Computer Science or related field
Excellent presentation, verbal and written communications skills especially during high-pressure, critical events
Ability to navigate conflicting priorities without losing customer focus and drive successful outcomes
Ability to diagnose, troubleshoot, and resolve complex issues that Tier 1 and Tier 2 support teams cannot solve
Ability to comprehend the technical aspects of a complex SaaS system
Preferred
Hands on experience with AWS GovCloud – An advantage
Experience in Security companies – An advantage
Scripting and Automation: Proficiency in scripting languages like Python, Bash, or PowerShell is frequently required for automation and creating tools to help with troubleshooting
Good understanding of Windows and Linux OS: user management, authentication, authorization, process management, file system management, system administration basics, remote access using RDP and SSH
3+ years' experience in C# with the ability to debug code of new features as well as legacy
Benefits
A wide range of medical, dental, vision, financial, and other benefits
Company
CyberArk
CyberArk is a security company that applies intelligent privilege controls to every identity across the identity lifecycle.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
Goldman Sachs,Jerusalem Venture Partners (JVP)
2025-07-29Acquired
2025-06-05Post Ipo Debt· $1.1B
2019-11-17Post Ipo Debt· $500M
Leadership Team
Matthew Cohen
Chief Executive Officer
Ariel Pisetzky
CIO
Recent News
legacy.thefly.com
2026-02-05
The Motley Fool
2026-02-04
Computer Weekly
2026-02-03
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