Unilever · 14 hours ago
UFS CX Digital Transformation Project Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $150K/yr
6+ years expUnilever is a global leader in consumer goods, and they are seeking a CX Digital Transformation Project Manager to drive business clarity and cross-functional alignment. This role will focus on the end-to-end delivery of new systems and processes that enhance growth outcomes and customer experience.
ConsumerFast-Moving Consumer GoodsFood and BeverageManufacturingPersonal Care and Hygiene
Responsibilities
Own the integrated North America delivery roadmap across the four priorities: Precision Marketing (MarTech/CDP), Lead & ABM Management, Website/ APP Relaunch, and Sales Enablement
Collaborate with key stakeholders from Marketing, CD, CD Ops, Tech and Data functions, define scope, milestones, dependencies, resourcing needs, and success metrics; drive prioritization with stakeholders to maximize business impact and speed-to-value. Manage the integrated delivery roadmap across the priorities:
Lead delivery planning and governance: workplans, RAID, dependency tracking, release planning, UAT readiness, go-live and stabilization
Establish and run operating rhythm: weekly WIPs, cross-functional working sessions, milestone reviews, and executive updates—ensuring decisions, ownership, and actions are captured and closed
Manage external partners/SIs when applicable: align on SOW, quality standards, timelines, and value realization
Lead requirements definition and process design: facilitate workshops and translate business needs into BRDs/user stories, process maps, data requirements, and acceptance criteria
Co-design with stakeholders and operationalize new processes and ways of working for new systems/solutions
Partner with Tech/Data teams who own configuration, development, and deployment—ensuring business intent is correctly implemented and validated
Act as the connector between local business teams (CD, CD Ops, Marketing, CX) and Data/Tech and global platform owners, enabling localization while maintaining alignment with global standards
Drive trade-off discussions (MVP vs. completeness, global vs. local requirements, timing vs. complexity) and bring forward clear options and recommendations
Partner with Data/Tech teams to ensure end-to-end readiness across data and systems: dependencies, instrumentation/tracking, QA/UAT coordination, release readiness, and reporting requirements
Drive adoption through playbooks, training, communications, and feedback loops in partnership with CD Ops/Marketing and other stakeholders
Lead post-launch optimization cycles; translate learnings into backlog prioritization and iterative improvements; support scale-up decisions based on results
Qualification
Required
Bachelor's degree in Business, Information Systems, Engineering, Marketing, Analytics, or related fields (Master's a plus)
6–10+ years of experience spanning digital transformation / program or project management and business analysis / product delivery
Proven track record delivering MarTech/CDP/CRM/Lead management capabilities end-to-end (requirements → build → test → launch → adoption)
Experience working with Sales, Sales Ops, Marketing, Data/Analytics, and Technology teams to implement new tools and workflows with measurable adoption
Experience collaborating with global platform/system owners and balancing global standards with local business needs
Strong project/program management discipline (scope, milestones, dependencies, RAID, release planning, executive communication)
Strong BA toolkit: requirements, user stories, process mapping, acceptance criteria, and workshop facilitation
Commercial and operational fluency: understands funnel mechanics and sales execution, and can translate goals into measurable operating metrics
Data and measurement mindset: comfortable defining KPIs, tracking needs, and dashboard requirements
Comfortable partnering with technical teams on integration and data-flow topics without needing to code
Strong stakeholder management, clear communication, and bias to action in ambiguous environments
Preferred
Familiarity with platforms such as Salesforce (CRM/Data Cloud/Marketing Cloud/Agentforce) and/or Adobe (AEM/Marketo/Adobe CDP/Analytics)
Experience with ABM/intent ecosystems (e.g., 6sense, ZoomInfo, Bombora)
PMP/PRINCE2 and/or Agile (Scrum/SAFe) certification; experience managing external SI/agency partners
Benefits
Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits
Company
Unilever
Unilever produces and supplies food, home care, beauty, and personal care products for daily consumer use.
10001+ employees
H1B Sponsorship
Unilever has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$20.9MKey Investors
US Department of Energy
2024-03-25Grant· $20.9M
1939-08-11IPO
Leadership Team
Fernando Fernandez
Chief Executive Officer
Sarah Mansfield
VP Global Media
Recent News
Marketing Dive
2026-02-03
Company data provided by crunchbase