ASTEC · 20 hours ago
Rebuild & Repair Technical Support Liaison
Chattanooga, TN
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAstec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. The Rebuild & Repair Technical Support Liaison provides high-level technical leadership and coordinates between internal teams, strategic partners, and customers for all Rebuild & Repair operations, ensuring efficient execution of repair programs and customer satisfaction.
Machinery
Responsibilities
Provide strategic oversight of project quality, operational performance, and budget adherence across all Rebuild & Repair initiatives
Develop and maintain strong, professional relationships with customers and rebuild facility leadership to ensure alignment and long‑term partnership success
Serve as the liaison for Rebuild & Repair facilities, ensuring clarity of technical requirements, timely issue resolution, and consistent progress monitoring
Lead cross‑functional training initiatives for contractors, labor teams, customers, and rebuild facility personnel to strengthen organizational capability
Ensure reliable startup, commissioning, and operational integrity of all electrical, control, and mechanical systems, including sequencing, interlocking, and calibration
Oversee advanced operator training programs for customer and facility staff, focusing on startup procedures, troubleshooting, and foundational electrical/mechanical competencies
Partner with Functional Leadership, Product Support Managers, and administrative teams to ensure accurate reporting, documentation, and billing compliance
Maintain 24/7 availability to provide urgent technical support whenever critical issues arise
Direct the development and execution of work schedules for Rebuild & Repair facilities to optimize resource allocation
Deliver high‑level reporting on project milestones, operational challenges, and facility performance metrics to leadership
Oversee and guide the installation of equipment and components, ensuring adherence to engineering and safety standards
Provide high-level support in identifying, diagnosing, and resolving issues across all rebuild and repair sites
Lead cost management, scope definition, and process development for all Rebuild & Repair operations
Collaborate directly with the Director of Parts Sales, Sales Representatives, and Rebuild & Repair facility managers to align operational goals with business objectives
Conduct regular site visits to provide leadership, training, and process optimization for Rebuild & Repair teams
Develop and validate labor and repair cost estimates for internal and partner facilities to support accurate and competitive sales proposals
Drive cross‑departmental collaboration with engineering, service, sales, and rebuild teams to enhance efficiency, reduce costs, and accelerate timelines
Represent Astec Repairs at a senior level, ensuring proactive, transparent communication with internal teams, customers, and rebuild partners regarding equipment status and project progress
Ensure strict adherence to company policies, procedures, and operational standards
Qualification
Required
High school diploma or GED required; additional education or equivalent experience considered valuable
Minimum of 10 years of experience in construction, manufacturing, or a related technical field
Working knowledge of all Astec equipment, including Shuttle Buggies, Mills, and Pavers
Strong understanding of electrical and electronic circuits, with the ability to interpret mechanical, electrical, and electronic blueprints and schematics
Working knowledge of circuitry, pneumatics, hydraulics, and power transmission systems
Ability and willingness to travel extensively—domestically and internationally—on short notice
Proficiency in using remote diagnostic tools to support on‑site personnel with mechanical, electrical, controls, and operational challenges
Competence with basic arithmetic and computer applications, including Windows, Microsoft Office, Concur, and CMS Control Systems
Strong analytical and problem‑solving capabilities
Hands‑on technical skills including welding (stick and MIG), cutting torch operation, and steel fabrication/assembly
Demonstrated ability to manage conflict constructively and resolve issues in a balanced, professional manner
Comfortable working independently or within small teams, with a proven ability to remain productive with minimal supervision
Ability to build and maintain positive working relationships across diverse personalities, including customers, vendors, colleagues, and leadership
High proficiency in written communication, technical reporting, and documentation
Company
ASTEC
Since 1972, Astec has been connecting communities by providing innovative rock to road solutions for our customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jaco van der Merwe
President & CEO
Jamie Palm
VP, Chief Accounting Officer and Corporate Controller
Company data provided by crunchbase