Wheels, LLC · 19 hours ago
VP, Operations - Asset Management
Schaumburg, IL
Full-time
Onsite
Director/Executive
$190K/yr - $266K/yr
15+ years expWheels, LLC is seeking a VP of Operations in Asset Management to lead and direct multiple functions that support the client experience of remarketing vehicles. This senior leadership role will focus on building a world-class operation, strategic project management, and ensuring reliable service delivery to clients while driving efficiencies and optimizing organizational performance.
AutomotiveCar SharingRide SharingTaxi Service
Responsibilities
Develop and implement strategic direction for departments including Remarketing, Title Management and Client Projects. Ensure strategy is aligned with the company’s overall goals and strategic direction
Develop a very clear understanding of the process capabilities for services in their scope. Identify the variations that contribute to performance and throughput in our service delivery models
Set and deliver on annual efficiency targets by leveraging offshore partners, process improvements, self-service and tech enablement
Develop organizational strategies to drive needed improvements in Responsiveness, Quality and Efficiency, and continually analyze the end-to-end process seeking opportunities to improve client satisfaction
While not directly responsible for vendor contracting, this role will work closely with the Procurement lead to develop vendor management service strategies for these areas. This role will participate in supplier business reviews and will partner with suppliers as needed, to drive needed quality and operational improvements
Establish and maintain strategic relationships with auctions, transporters, dealers and license and title vendors, and other key vendors in this space. Support contract negotiations based upon contract renewal dates and business priorities. Maintain continual focus on optimizing Wheels income from vendor partnerships by monitoring shifts in volume, change in market share, client utilization, network coverage and competitive pricing
Manage escalated performance issues impacting these functional areas. Partner with Wheels departments to ensure appropriate levels of support and responsiveness for our clients. Interact with clients and prospects as a subject matter expert who can articulate the organization’s capabilities and measurable results, as well as the unwavering commitment to excellent service
Partner with product and technology to drive enablement and organizational initiatives in alignment with clients’ expectations and improvement of the customer service experience
Maintain and foster a highly collaborative culture that exists at Wheels and drive a spirit of accountability, continuous improvement and high quality. Use technology and best practices methodologies to streamline work processes and improve overall quality and productivity. Drive continuous improvement through above departments
Identify specific, measurable performance standards that can be monitored and reported effectively to both internal and external stakeholders as appropriate. Contribute to the financial success of the business through effective budget/financial management. Oversee the preparation of monthly, quarterly, and annual department operating reports
Track, measure and analyze performance for all departments and develop metrics/analytics that establish the effectiveness of operations
Ensure regular communications of status and performance are shared across the enterprise and with our client base as appropriate
Drive high performance team through effective leadership. Develop employees to optimize contributions and build future leaders. Maintain a positive, productive quality-centric culture that creates awareness and transparency to service failures to generate meaningful and sustainable service improvements. Develop a positive work environment through creative, sustainable programs that encourage employee participation, promote individual growth and development and minimize turnover
Stay current on emerging trends and proactively identify new opportunities that have a favorable impact on Wheels and our clients
Qualification
Required
BA or BS degree required preferably in Operations management. Advanced degree a plus
Minimum 20 years of business-to-business experience
Minimum of 15 years in service delivery/operations management
Minimum of 15 years of leadership experience and in progressively responsible positions
Understanding of the Remarketing vehicle auction process and/or Title Management processes and requirements
Proven people leadership skills and the ability to build and manage and develop a team of professionals. Ability to motivate and drive high performance
Demonstrated transformation experience in operations resulting in efficiency and customer loyalty improvements
Business knowledge of the application of technology in Operations and service delivery for productivity, quality and capability enhancements
Knowledge of process improvement methodologies with experience in delivering measurable results. Experience with LEAN and Sigma methodologies
Strong presentation, articulation, selling and negotiation skills
Exceptional interpersonal and the ability to influence across the organization
Strong change management experience, with a demonstrated ability to maintain service excellence during periods of significant operational transition
Results focused with an unwavering commitment to clients and employees
Proven ability to build strong relationships across business units at the executive, peer and subordinate level
Ability to think strategically, multi-task, and develop strategic business plans
Strong analytical and process performance analysis skills
Financial/budget management skills
Outstanding interpersonal and communications skills
Responsible for service delivery functions that operate every day of the year, including holidays. Therefore, may be required to be physically present at a business location any day of the week to ensure continual operations and to handle emergencies
Valid passport required
Preferred
Experience within the vehicle sales process (auction or dealer) a plus
Benefits
Market-leading, competitive offerings so you and your family can receive outstanding care
Company
Wheels, LLC
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.21MKey Investors
Lithia & Driveway,Marubeni
2024-06-27Series Unknown
2013-04-09Grant· $0.1M
2012-06-12Grant· $0.11M
Leadership Team
Shlomo Crandus
Chief Executive Officer
Tim O'Hara
Senior Vice President, Chief Information Officer
Recent News
2025-10-24
AutoTech Breakthrough
2025-10-16
2025-09-12
Company data provided by crunchbase