eTeam · 8 hours ago
Desktop Support Technician
Wayzata, MN
Contract
Onsite
Mid, Senior Level
$30/hr - $30/hr
4+ years expeTeam is seeking a Windows OS and Hardware Engineer to manage hardware transitions and ensure the effective deployment of Windows operating systems. The role involves troubleshooting advanced Windows endpoint issues, managing hardware standards, and supporting OS upgrades and imaging processes.
Information Technology
Hiring Manager
Sukanya Kumari
Responsibilities
Manage annual hardware transitions with PC vendor
Roadmap review, standards, and specifications approval
Image updates and driver testing for new models
Documentation of hardware models to SharePoint
Bi-annual driver updates for all supported hardware models
3rd level escalation point for client hardware issues
Maintain hardware standards documentation
Support hardware evaluation and selection by testing compatibility and performance of new device models
Quarterly updates to image patch levels
3rd level escalation point for Windows issues
Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors
Planning, testing, and deployment of Windows OS upgrades
Ensure timely completion of Windows OS upgrades before EOL
OS hardening and secure configuration to CIS standards
Web Browser SME — Edge/Chrome policies, extension approvals, IE Mode site list management
WinPE boot media updates and management
MECM Task Sequence updates and support
Intune Autopilot design, updates, management
MDT scripts and UI updates
3rd level support for SCCM imaging issues
3rd level Intune/Azure Autopilot support
Company Portal management, app publishing, installation support
Assist with MECM client upgrades, issues, and support
Hardware lab management, racking, cabling, asset disposal
OS and hardware documentation
Working with Dell for hardware transitions
Communication with clients and customers
Self-motivated, independent, comfortable working with a high-performance team
Qualification
Required
Strong experience in Windows and hardware support
Minimum requirement of 4 years of relevant work experience (typically 5+ years)
Scripting experience in any language (VBScript and PowerShell preferred)
Windows deployment and/or upgrade experience
Windows image build and configuration
Preferred
5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization
Experience in a globally distributed, large multinational company
5+ years' experience with MECM, Intune, SCORCH, and GPO management
SQL and Power BI query/reporting skills (preferred, not required)
Visual Studio coding skills in VB.NET, ASP.NET, and web services (preferred, not required)
Experience with patching strategies, vulnerability remediation, and compliance enforcement
Microsoft Certified: Windows Client or Modern Desktop Administrator
ITIL Foundation Certification
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase