NeerInfo Solutions · 1 day ago
Genesys Cloud - Architect
Los Angeles, CA
Full-time
Onsite
Senior LevelNeerInfo Solutions is seeking a skilled and proactive Genesys Cloud - Architect with strong Healthcare payer domain expertise. The role involves leading and operating a large-scale IT infrastructure, focusing on Conversational AI and CCaaS environments, while ensuring compliance with healthcare security standards.
AdviceConsultingStaffing AgencyTraining
Hiring Manager
Kailash Gautam (KK)
Responsibilities
Lead GenAI and Agentic AI strategy, design, implementation, and integrations across vendor solutions, GenAI model providers, enterprise applications/CRMs, and CCaaS platforms
Overall hands-on Solutions architect with deep technical architecture, domain and payer context
Voice biometrics and secure identity workflows embedded in CCaaS interactions, aligned to healthcare security standards
End to end project delivery across IVR/ACD, routing, messaging, analytics, and integrations in cloud contact center programs
End‑to‑end contact center migration expertise across CCaaS, including discovery, design, cutover, and stabilization for large‑scale IVR/ACD, routing, and omnichannel environments
Advanced IVR, chatbot, and voice‑bot engineering with omnichannel development and API‑first integrations (REST/OAuth, data actions) across enterprise apps and CRMs
Proven experience leading teams delivering IT customer support/services on a scale
Computer operations and infrastructure support including production, data center, and cloud administration
Systems analysis & design with strong grounding in development, QA, and integration methodologies
Strong analytical, interpersonal, and communication skills with executive‑ready written and verbal articulation
Skilled facilitator able to run multi‑discipline meetings, drive alignment, and manage cross functional decisions
Sound judgment, flexibility, and adaptability to evolving priorities, constraints, and stakeholder needs
ITIL proficiency (incident, problem, change, request) with practical implementation experience
Healthcare enterprise knowledge and regulatory awareness (HIPAA/PCI) for compliant, member‑centric solutions
Proficient in Microsoft Office (Word, Excel, PowerPoint) for executive reporting and delivery governance
In depth technical expertise across managed IT functions with accountability for outcomes and quality
Qualification
Required
Deep Genesys Cloud CX expertise with hands on leadership across Conversational AI, Voice AI, NLU, and self-service journeys within CCaaS environments
Lead GenAI and Agentic AI strategy, design, implementation, and integrations across vendor solutions, GenAI model providers, enterprise applications/CRMs, and CCaaS platforms
Overall hands-on Solutions architect with deep technical architecture, domain and payer contextVoice biometrics and secure identity workflows embedded in CCaaS interactions, aligned to healthcare security standards
End to end project delivery across IVR/ACD, routing, messaging, analytics, and integrations in cloud contact center programs
End‑to‑end contact center migration expertise across CCaaS, including discovery, design, cutover, and stabilization for large‑scale IVR/ACD, routing, and omnichannel environments
Advanced IVR, chatbot, and voice‑bot engineering with omnichannel development and API‑first integrations (REST/OAuth, data actions) across enterprise apps and CRMs
Proven experience leading teams delivering IT customer support/services on a scale
Computer operations and infrastructure support including production, data center, and cloud administration
Systems analysis & design with strong grounding in development, QA, and integration methodologies
Strong analytical, interpersonal, and communication skills with executive‑ready written and verbal articulation
Skilled facilitator able to run multi‑discipline meetings, drive alignment, and manage cross functional decisions
Sound judgment, flexibility, and adaptability to evolving priorities, constraints, and stakeholder needs
ITIL proficiency (incident, problem, change, request) with practical implementation experience
Healthcare enterprise knowledge and regulatory awareness (HIPAA/PCI) for compliant, member‑centric solutions
Proficient in Microsoft Office (Word, Excel, PowerPoint) for executive reporting and delivery governance
In depth technical expertise across managed IT functions with accountability for outcomes and quality
Company
NeerInfo Solutions
Neer Info Solutions is a boutique executive search firm and has been in the search industry since 2005.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ankur Goel
Co-Founder
Company data provided by crunchbase