Minnesota Air, Inc. · 1 day ago
Technical Support Representative
Minneapolis, MN
Full-time
Onsite
Senior Level, Lead/Staff
$70K/yr - $110K/yr
10+ years expMinnesota Air, Inc. is a trusted distributor of equipment and supplies for HVACR since 1981. They are seeking a Technical Support Representative to provide high-quality technical support, assist with troubleshooting, and ensure customer satisfaction through effective communication and solutions.
"Heating Ventilation and Air Conditioning (HVAC)"Manufacturing
Hiring Manager
Dan Berg
Responsibilities
Respond to customer inquiries via phone, online networks, in person, and by mail
Provide guidance to customers on using, servicing, and maintaining products effectively
Address and resolve customer issues during product installation and use; offer troubleshooting assistance to dealers/contractors through phone and on-site support as needed
Assist in resolving consumer/end-user complaints, aiming to close complaints within one day (based on Carrier reporting system metrics)
Report equipment issues to manufacturers and vendors through electronic media, verbal communication, and in person
Author, publish and maintain electronic and paper libraries of bulletins, technical information, troubleshooting documents and materials; assist in communicating this information as needed
Complete, maintain, and process relevant paperwork and electronic records accurately
Collaborate with manufacturers, warranty administrators, and department managers to resolve warranty and labor claims
Negotiate disputed claims with manufacturers, sales representatives, and customers as needed
Support the warranty department in submitting claims
Conduct technical training for customers, contractors, and employees
Develop new training programs as needed and assist manufacturers with technical training
Maintain and improve the training laboratory, including constructing and repairing training panels and equipment
Assist warehouse staff in determining the disposition or required repairs for freight-damaged units; perform repairs as requested by the department manager
Participate in continuous learning and development through training initiatives such as MN Air University, HR programs, tech-support courses, and webinars
Performs other related duties as assigned
Qualification
Required
Proficiency with Microsoft Office Software and applications
Familiarity with smart devices and applications
Ability to learn and adapt to new software applications
Strong verbal communication and presentation skills; able to communicate effectively with diverse groups
Basic understanding of algebra and geometry for technical calculations
Ability to interpret instructions in various formats (written, oral, diagram, schedule)
Typing skills (30+ words per minute)
Associate's degree or equivalent from a two-year college or technical school
Ten years of related field experience and/or training
Equivalent combination of education and experience will also be considered
Ten years or more experience with residential and commercial HVAC products (preferred experience with commercial HVAC equipment and controls)
EPA Refrigerant Handling Certification, Type I and II
Must be able to travel up to 15% of the time for job visits and training
Ability to occasionally lift and/or move up to 100 pounds
Preferred
Ten years or more experience with residential and commercial HVAC products (preferred experience with commercial HVAC equipment and controls)
Company
Minnesota Air, Inc.
Minnesota Air is a wholesale company that provides heating, ventilation, air conditioning, and refrigeration solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ross Metzger
Operations PM - Partner
Company data provided by crunchbase