Arbor Homes · 12 hours ago
Customer Service Technican
Worthington, OH
Full-time
Onsite
New Grad, Entry LevelArbor Homes is seeking a Customer Care and Warranty Coordinator to handle customer care requests professionally and efficiently. The role involves evaluating requests, scheduling trades, issuing service requests, and ensuring homeowner satisfaction, with a mix of fieldwork and office administration tasks.
Construction
Responsibilities
Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Area Construction Manager
Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Monitors business partners work for completion and satisfaction of repairs
Open and close Web Requests, Service Requests and Work orders, as needed
Completes minor home repairs; obtains customer’s approval/signature for completed service requests
Expedites emergency repairs
Participates in rotation of After Hour on Call
Receive and process homeowner inquiries in a timely manner per established policies
If required, maintain customer care work authorizations and back charges
Get supervisor approval on all customer care work authorizations and invoices
Obtain and distribute trade partner list for each community for use by Customer Care Representative
Assist Customer Care Representatives with scheduling of trade partners and homeowner appointments, when necessary
Support customer care and/or construction staff as needed
Support Quality Control Inspection Process and functions as needed
Perform all other duties as assigned
Qualification
Required
Respond to and handle customer care requests professionally and as quickly as possible
Evaluate requests, schedule trades to complete work, issue service requests and purchase orders, expedite repairs, and ensure homeowner satisfaction
Answer all customer care telephone calls and inquiries as necessary
Process and administer all customer care and quality assurance related paperwork and information
Maintain customer care records as directed and support department activities
Address specific 'hands on' tasks to bring items to completion
Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Area Construction Manager
Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request
Evaluate homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Monitor business partners work for completion and satisfaction of repairs
Open and close Web Requests, Service Requests and Work orders, as needed
Complete minor home repairs; obtain customer's approval/signature for completed service requests
Expedite emergency repairs
Participate in rotation of After Hour on Call
Receive and process homeowner inquiries in a timely manner per established policies
Maintain customer care work authorizations and back charges if required
Get supervisor approval on all customer care work authorizations and invoices
Obtain and distribute trade partner list for each community for use by Customer Care Representative
Assist Customer Care Representatives with scheduling of trade partners and homeowner appointments, when necessary
Support customer care and/or construction staff as needed
Support Quality Control Inspection Process and functions as needed
Perform all other duties as assigned
Company
Arbor Homes
Arbor Homes is excited to provide the Greater Indianapolis Area with quality new homes that customers are proud to call their own!
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Curtis Rector
Founder & President
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