Crum & Forster · 14 hours ago
Customer Insights Intern
Glastonbury, CT
Internship
Hybrid
Intern
$16/hr - $25/hrCrum & Forster is a leading travel insurance provider with over 30 years in business. They are seeking a Customer Insights intern to help transform customer segmentation data into actionable insights, collaborating with various teams to enhance the customer experience and drive performance.
Commercial InsuranceHealth CareInsuranceRisk Management
Responsibilities
Collaborate with the Director and Manager of Customer Insights to identify and activate 1-2 key opportunities from customer segmentation research. (Note: Activation refers to the process of taking research insights and translating them to actions that different teams can take to drive results for the organization, such as a Marketing campaign.)
Partner with key stakeholders across the organization (e.g., Marketing, Product, Sales, Customer Care, Claims, etc.) to ensure alignment and collaboration on customer insights projects with overarching strategic objectives
Field customer insights requests from stakeholders, providing data-driven insights and recommendations to inform strategic decision-making
Establish key performance indicators (KPIs) for each initiative
Assist in the design and implementation of customer surveys and other research methodologies to gather additional insights to support the key segmentation activation opportunities
Analyze customer feedback and behavioral data to identify trends and opportunities for improvement as it relates to the key segmentation activation opportunities
Present findings and recommendations to senior leadership and other key stakeholders
Chart data in PowerPoint as needed to provide insights to key stakeholders
Other duties as assigned
Qualification
Required
Pursuing a Bachelor's Degree in Market Research, Marketing, Business, Statistics/Analytics or related field from an accredited College/University
Intermediate level of proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.) required
Strong analytical and problem-solving skills
Ability to work both independently and in a team environment
Exceptional communications skills, both oral and written
Personal concern, interest, pride and accountability in all areas of responsibility
Ability to effectively handle multiple tasks in a fast-paced environment
Strong organization and time management skills, with exceptional attention to detail
Benefits
Discretionary equity (stock) based compensation
Performance-based variable pay programs
Company
Crum & Forster
Crum & Forster specializes in commercial insurance, claims, risk assessments as well as accident and health insurance.
Founded in 1822
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Thomas
Senior Vice President - Head of Surety Claims
David Webb
Senior Vice President, C&F Stop Loss
Recent News
2025-11-11
Company data provided by crunchbase