Convoso · 16 hours ago
[Remote] Implementation Manager
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $85K/yr
1+ years expConvoso is a leading AI-powered contact center platform purpose-built for revenue teams. They are seeking an Implementation Manager to serve as the primary point of contact post-sale, ensuring timely client discovery, account setup, training, and launch support.
Brand MarketingCall CenterComputerInternetSaaSSoftwareTelecommunications
Responsibilities
Installation, integration and deployment of Convoso SaaS products in client environments
Train customers on how to effectively utilize the dialer software as both administrators and agents, ensuring confident, independent platform use
Focus on improving onboarding efficiency, customer satisfaction and initial product adoption
Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation
Anticipating client’s needs, mapping a timeline, and managing their expectations during the implementation process
Managing technical aspects of a delivery end-to-end with minimal escalation
Managing controlled soft launches to specific end users for testing, fine tuning/optimization based on client needs
Effectively coordinate client handoffs from our Customer Success team and initial reception of clients from our Sales team
Foster innovation and be the voice of the customer implementation internally at Convoso by sharing best practices and new ways your
Qualification
Required
1-3 years of experience in Implementation, Account Management, Customer Success in the SaaS industry or similar
Experience in managing a high volume of projects with cross-functional teams
Experience interfacing with customers in the B2C space
Ability to identify solutions for customers while upselling products and services
Experience developing and advising solutions to hit revenue targets during the implementation stages
Excellent project management skills and focused methodology mindset for success during all implementation phases
Understand simple API integrations, customizations and simple SQL queries
Proficiency in Google Suite and Salesforce, as well as familiarity with Zendesk and Vitally or similar customer success platforms
Stellar problem-solving skills and enjoy providing a high level of service
Willingness to take initiative individually and within a team
Preferred
Previous experience in the call center space is preferred
Past Java Scripting experience or exposure is nice to have however, not required
Benefits
Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
And a team of highly experienced and kind colleagues!
Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
On-site Car Wash
Free Parking
Company
Convoso
Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience.
201-500 employees
H1B Sponsorship
Convoso has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Nima Hakimi
CEO & Co-Founder
Bobby Hakimi
Chief Product Officer & Co-Founder
Recent News
EIN Presswire
2025-10-10
Company data provided by crunchbase