T-Mobile · 1 day ago
Principal Systems Experience Manager
Frisco, Texas
Full-time
Onsite
Lead/StaffT-Mobile is a leading telecommunications company that invests in its employees through a robust Total Rewards Package. The Principal Systems Experience Manager will manage complex program-level deliverables and systems experience strategies to enhance operational effectiveness, focusing on strategic changes that impact front-line system experiences.
InternetMobileTelecommunicationsWireless
Responsibilities
Provide leadership to develop and oversee systems experience strategy and roadmap for multiple functional areas informed by broad stakeholder knowledge
Advocate for and enhance employee experience by informing usability and functionality considerations throughout programs
Lead cross-functional teams to identify and resolve complex system process issues and escalations impacting front-line operations
Define and prioritize strategic program directions based on customer and stakeholder input and organizational objectives, resolving priority conflicts
Communicate strategy status and cross-functional issues to executive business partners and stakeholders to maintain alignment
Identify business needs and present concepts including business cases, proposals, funding estimates, and implementation results to leadership
Also responsible for other duties/projects as assigned by business management as needed
Qualification
Required
Manage complex program-level deliverables and systems experience strategies across multiple functional areas to support operational effectiveness
Lead departmental initiatives and participate in leadership teams for capital and operational projects
Develop and implement systems strategies that enhance product selling, customer service, and employee experience within assigned areas
Measure success by effective alignment of system strategy, requirements, design, and implementation from concept through launch and ongoing improvement
Influence organizational performance and customer satisfaction by ensuring cohesive collaboration between technical and front-line stakeholders
Provide leadership to develop and oversee systems experience strategy and roadmap for multiple functional areas informed by broad stakeholder knowledge
Advocate for and enhance employee experience by informing usability and functionality considerations throughout programs
Lead cross-functional teams to identify and resolve complex system process issues and escalations impacting front-line operations
Define and prioritize strategic program directions based on customer and stakeholder input and organizational objectives, resolving priority conflicts
Communicate strategy status and cross-functional issues to executive business partners and stakeholders to maintain alignment
Identify business needs and present concepts including business cases, proposals, funding estimates, and implementation results to leadership
Benefits
Competitive base salary
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
Founded in 1994
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
2026-02-05
2026-02-04
Company data provided by crunchbase