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First Student · 22 hours ago

Customer Service Liaison

Ontario, CA

Part-time

Onsite

New Grad, Entry Level

$23/hr - $25/hr

First Student is a leading transportation company dedicated to safely transporting students and passengers. The role of Customer Service Liaison involves providing essential customer service and dispatch support related to bus routing and communication to ensure smooth operations and positive relationships with the community.

Transportation

Responsibilities

Act as back‑up to the Dispatcher, assisting with routing, scheduling, and real-time adjustments

Dispatch buses promptly and communicate time‑sensitive updates to drivers

Monitor routing status, delays, and operational issues

Respond to calls from guardians, schools, and customers with accurate, timely information

Communicate bus status updates, including delays, reroutes, or incidents

Address concerns and community feedback with professionalism and fairness

Support a positive customer service environment consistent with First Student's commitment to safety

Assist with arrival and departure activities in the bus yard to support smooth daily transitions

Collaborate with the operations team to ensure safe and efficient service delivery

Qualification

Communication skillsMultitaskingProblem-solving skillsTime-managementMicrosoft WordMicrosoft ExcelNumerical skills

Required

High school diploma or equivalent (required)

Strong verbal and written communication abilities

Self‑starter with strong judgment and problem‑solving skills

Effective time‑management and multitasking abilities

Comfortable working in a fast‑paced, dynamic environment

Proficient with computers; experience with Microsoft Word and Excel preferred

Basic numerical skills (10‑key experience an asset)

Preferred

Experience with Microsoft Word and Excel preferred

10‑key experience an asset

Benefits

Supportive and collaborative team environment

Opportunities for growth and advancement

Commitment to safety and service excellence

Meaningful work supporting student transportation in your community

Company

First Student

Glassdoor3.9

First Student is a school bus operator, provides student transportation services. It is a sub-organization of FirstGroup.

Founded in 1999

Cincinnati, Ohio, USA

10001+ employees

http://www.firststudentinc.com

Funding

Current Stage

Late Stage

Total Funding

unknown

Key Investors

U.S. Environmental Protection Agency

2024-01-08Grant

2021-04-23Acquired

Leadership Team

Beth Wilson

Project Services Manager/EA to the CEO COO & CCO

Joseph Schwaderer

Chief Financial Officer

Recent News

Investing.com

First Student selects Goldman Sachs, Morgan Stanley, RBC for IPO - Bloomberg

2026-01-11

Bloomberg.com

Goldman Sachs, Morgan Stanley, RBC picked for First Student IPO

2026-01-11

PR Newswire

First Student Partners with Eden Village and Drury University to Transform Donated School Bus into a Mobile 3D-Printed Housing Lab

2025-12-24

Company data provided by crunchbase