HarbourVest Partners · 22 hours ago
Senior Associate, TPA Relationship Management
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $136K/yr
5+ years expHarbourVest Partners is a global firm with a commitment to delivering impactful solutions to clients and partners. The Senior Associate, TPA Relationship Management will coordinate operational delivery and optimization of private-markets products, manage TPA relationships, and ensure performance standards are met.
Asset ManagementFinanceFinancial ServicesVenture Capital
Responsibilities
Monitor day‑to‑day TPA performance, ensuring adherence to SLAs, important metrics, and quality standards across fund accounting, reporting, investor services, and operations
Partner with Operations and Product teams to build, refine, and track SLA/benchmark frameworks to measure performance objectively
Assess operational risk, evaluate trade‑offs, and raise issues appropriately to ensure timely resolution and alignment with governance standards
Act as a primary contact for TPAs, encouraging strong working relationships that support accountability, transparency, and continuous improvement
Manage change requests with TPAs and coordinate implementation across internal and external collaborators
Consolidate business needs to scale service provider capabilities and improve efficiency across the enterprise
Find opportunities to enhance operational processes, improve accuracy, and reduce cycle times
Participate in central initiatives and ad‑hoc projects that support the team’s mission and broader organizational goals
Leverage data, technology, and analytics tools to optimize workflow and support decision‑making
Qualification
Required
Extensive fund administration knowledge, preferably in private markets (private equity, private credit, real assets, or fund‑of‑funds)
Extensive TPA oversight experience, including performance monitoring, SLA/benchmark management, and vendor relationship building
Outstanding ability to prioritize various tasks effectively in a fast‑paced environment
Strong collaborator engagement skills, capable of building positive relationships at all levels of the organization
Strong verbal and written communication skills, with the ability to explain complex operational topics clearly and succinctly
Proven ability to collaborate cross‑functionally and influence outcomes without direct authority
A strategic problem solver with hands‑on problem‑solving skills and a dedication to operational excellence
Proactive approach to identifying and applying industry guidelines to drive efficiency and scale
5–8 years of experience in fund administration, investment operations, or operational roles involving direct client interaction, preferably within private markets
Preferred
Bachelor's degree in business, finance, accounting, or related field, or equivalent experience
MBA, accounting qualification, or other advanced credentials are a plus but not required
Benefits
Discretionary annual bonus
Long-term reward programs
Comprehensive total rewards package
Retirement
Health
Insurance
Paid time off
Wellness programs
Company
HarbourVest Partners
HarbourVest Partners is a private markets firm providing solutions to help clients invest in primary funds, real assets, and private credit.
1001-5000 employees
H1B Sponsorship
HarbourVest Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Tricia Mackechnie
Managing Director and Chief Technology Officer
Aliza Firestone-Goren
Senior Vice President
Recent News
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