Health First · 21 hours ago
Epic Applications Analyst II - Epic
Rockledge, FL
Full-time
Onsite
Entry, Mid Level
2+ years expHealth First is dedicated to diversity and inclusion, striving to create a collaborative work environment. The Epic Applications Analyst II provides support on the configuration and optimization of Epic EHR applications, serving as a liaison between end-users and IT while enhancing workflows and resolving issues.
Health CareHealth InsuranceHome Health CareHospitalMedical DeviceWellness
Responsibilities
Provides advanced support to end-users by successfully diagnosing, resolving, and documenting any complex technical issues in a efficient and effective manner
Configures applications based on individual user, and departmental requests and requirements, ensuring system functions align with workflows for operational and clinical end-users
Develops, updates, and administers training sessions and provides educational resources for end-users in support of upgrades, new Associate onboarding, and applicable workflow changes
Leads system and quality assurance tests in relation to processing system upgrades, patches, and feature rollouts, mitigating end-user disruption or incidents and high-quality outcomes
Partners with clinical and operational teams in reviewing current workflows, finding opportunities for any potential optimizations by using Epic capabilities
Supports end-users by troubleshooting applications and collaborating with technical teams and Epic support when escalations are necessary for incident resolutions
Effectively notates, and tracks end-user reported incidents in ticketing management system to ensure all issues are properly followed up on in a timely manner to provide resolutions
Collaborates with teams in Epic governance processes, change control, and enhancement requests to ensure system integrity and full alignment with enterprise goals
Qualification
Required
Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field
Work Experience: Two (2) years of experience in EHR support role or Healthcare IT
Licensure: None
Certification: Accreditation in required specialty prior to start date and maintained
Work Experience In Lieu of Education: Four (4) years of experience in EHR support role or Healthcare IT
Skills/Knowledge/Abilities: Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint
Intermediate knowledge of Epic modules and configuration tools
Strong ability to resolve problems effectively, and in troubleshooting issues
Understanding of Healthcare workflows, operationally, and clinically
Ability to communicate technical concepts to non-technical users
Strong organizational skills, and ability to manage multiple tasks at once to meet departmental needs
Preferred
Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field
Work Experience: Four (4) years of experience in Epic EHR support role or Healthcare IT
Certification: Relevant Healthcare Technology Certification(s):
Certified Healthcare Technology Specialist (CHTS)
Certified Associate in Healthcare Information and Management Systems (CAHIMS)
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Any other relevant certification(s) in Healthcare Technology
Company
Health First
Health First provides medical equipment, health care, and insurance services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Frank Letherby
CEO Community Health Services
Kent Smith
Chair, Interim President & CEO
Recent News
2025-09-02
Seattle TechFlash
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2025-05-27
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