Ascii Group, LLC · 5 hours ago
Salesforce Business Analyst – Field Service Lightning (FSL)
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years expAscii Group, LLC is seeking a Salesforce Business Analyst specializing in Field Service Lightning. The role involves leading requirements gathering sessions, configuring Salesforce FSL features, and acting as a liaison between business users and the technical team.
Human ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Venkat Kundurthi
Responsibilities
Lead discovery sessions to elicit requirements from stakeholders, documenting them in BRDs (Business Requirement Documents) and user stories (Agile/Scrum)
Configure and implement Salesforce Field Service Lightning features, including service territories, scheduling policies, work rules, operating hours, and inventory management
Analyze current state and future state, creating process flows to optimize work order lifecycles, dispatcher efficiency, and technician mobile app usability
Act as the primary interface between business users and the technical team to ensure solutions meet strategic goals
Qualification
Required
8+ years of relevant experience
Lead discovery sessions to elicit requirements from stakeholders
Document requirements in BRDs (Business Requirement Documents) and user stories (Agile/Scrum)
Configure and implement Salesforce Field Service Lightning features
Analyze current state and future state, creating process flows to optimize work order lifecycles
Act as the primary interface between business users and the technical team
7+ years of experience as a Business Analyst
At least 2 years focused directly on Salesforce Field Service Lightning
Deep understanding of FSL functionality, specifically on Inventory Management
Proven experience working in Agile/Scrum environments
Exceptional verbal and written communication skills
Company
Ascii Group, LLC
ASCII Group, LLC is a full service provider of comprehensive IT staffing services designed to fulfill the needs of local, regional and global companies.
501-1000 employees
H1B Sponsorship
Ascii Group, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (17)
2023 (8)
2022 (15)
2021 (18)
2020 (24)
Funding
Current Stage
Late StageLeadership Team
Hima Kolanagireddy
President & CEO
Recent News
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