RELX · 20 hours ago
Technical Support Analyst I
Alpharetta, GA
Full-time
Hybrid
Entry Level
$40K/yr - $67K/yr
1+ years expRELX is a leading provider of risk assessment solutions, particularly in the insurance sector. The Technical Support Analyst I role involves delivering high-quality technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction across various communication channels.
AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management
Responsibilities
Provide high‑quality technical and customer support to internal and external customers via phone, email, and chat
Troubleshoot technical issues, research solutions, and resolve customer inquiries with the customer’s best interest in mind
Accurately document all customer interactions, research, and resolutions within CRM systems
Acquire and maintain in‑depth product knowledge to effectively demonstrate and support proprietary products and services
Assist customers with product installation, user interface functionality, and site navigation
Provide login, search, usability, and technical support across multiple platforms
Perform basic browser troubleshooting and technical diagnostics
Train and support users while responding to inquiries and escalations
Utilize internal systems including CRM, billing tools, administrative platforms, websites, and production systems
Escalate complex issues to second‑level support teams as needed
Participate in a 24/7 on‑call rotation, including weekend coverage
Qualification
Required
1 year of customer service experience in a technical contact center environment (2 years preferred) or equivalent training
Strong customer focus with the ability to engage professionally and effectively
Excellent problem-solving and basic technical skills
Outstanding written and verbal communication skills
Ability to multitask and manage phone, email, and chat interactions simultaneously
Professional attitude with a positive, team-oriented mindset
Ability to work independently on assigned tasks and projects
2- or 4-year college degree
Familiarity with tools such as Excel, Word, Outlook, PowerPoint, Access, Visio, WebEx, MS Teams, JIRA, Salesforce, Confluence, MyCRM, and RNW
Basic knowledge of database strategy and networking concepts (e.g., DNS, file shares, user privileges)
Preferred
2 years of customer service experience in a technical contact center environment
Second language proficiency (Spanish preferred)
Company
RELX
RELX is a provider of information-based analytics for professional and business customs.
1001-5000 employees
H1B Sponsorship
RELX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (221)
2024 (187)
2023 (39)
2022 (30)
2021 (48)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-10-14IPO
Leadership Team
Asim Fareeduddin
Head of Internal Audit & Assurance
Aurobindo Sundaram
CISO (Head of Information Assurance & Data Protection)
Recent News
2026-02-05
2026-02-05
Company data provided by crunchbase