Simmons Bank · 1 month ago
Customer Contact Center Specialist I
MO Springfield 424 S. Western Ave.
Full-time
Onsite
Entry Level
$16/hr - $17/hr
1+ years expSimmons Bank is a company dedicated to helping individuals achieve financial peace of mind. They are seeking a Customer Contact Center Specialist I to provide outstanding customer service and support via multimedia communication, while also ensuring compliance with applicable laws and procedures.
BankingFinanceFinancial Services
Responsibilities
Receives and processes incoming calls or messages from customers
Responds to inquiries and determines the appropriate response or direction, and proactively offering the most convenient solutions or options for the customer
Completes various operational processes to support customer requests
Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations
Completes trouble shooting if needed to support a customer inquiry
Reviews reports, prepares correspondence, and participates in special department projects as required
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training
Performs other duties and responsibilities as assigned
Qualification
Required
Ability to read and comprehend complex instructions, short correspondence, and memorandums
Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals, or government regulations
Ability to effectively communicate orally or with written word depending on role
Ability to efficiently navigate a multi system (10) environment to resolve issues customers are experiencing
Ability to problem solve by thinking critically and asking probing questions
Ability to listen effectively and deescalate customer frustrations using empathy
HS Diploma/GED
One year of providing outstanding customer service or sales experience, preferably in a financial setting, is required
Proficient with a PC
MS Word and Excel
Must possess excellent telephone skills, including a professional speaking voice
Must have good oral and written communication skills
Must present as friendly and professional
Must maintain punctual and regular attendance
Company
Simmons Bank
Simmons Bank serves customers through its rock-solid commitment to integrity, excellence, collaboration, and growth.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$625.09MKey Investors
Eosera
2025-09-09Post Ipo Debt· $325M
2025-07-22Post Ipo Equity· $300.07M
2024-10-15Grant· $0.01M
Leadership Team
Daniel Hobbs
Chief Financial Officer
Chris Van Steenberg
Executive Vice President, Chief Operating Officer
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