Soni · 13 hours ago
Senior Enterprise Platform Administrator (ServiceNow & Atlassian)
New York, NY
Full-time
Onsite
Senior Level
$115K/yr - $130K/yr
5+ years expSoni is seeking an experienced platform professional to own the administration, configuration, and evolution of enterprise work management platforms, primarily focusing on ServiceNow and Atlassian. This role combines technical expertise with collaboration, ensuring the delivery of scalable and secure solutions that align with enterprise standards.
Recruiting
Responsibilities
Administer, configure, and support ServiceNow SPM, Jira, and Confluence (Data Center and Cloud)
Ensure platform availability, performance, scalability, and security, including marketplace add-ons and integrations
Lead platform upgrades, release impact assessments, testing, and health improvements
Perform best-practice maintenance activities, including customization reduction, data archiving, and user/group audits
Monitor system performance and execute proactive maintenance and optimization activities
Configure workflows, projects, issue types, screens, fields, permissions, and automation across ServiceNow SPM and Jira
Ensure alignment and synchronization between portfolio, delivery, and Agile tooling
Implement and maintain integrations between Jira, ServiceNow SPM, DevOps tools (GitHub, Jenkins), and third-party plugins
Develop scripts and automation using JQL, Groovy, Python, or PowerShell to enhance platform capabilities
Define, document, and enforce governance standards, usage guidelines, and operating procedures
Participate in technical design reviews and governance forums to ensure alignment with platform strategy
Support demand intake, roadmap planning, prioritization, and delivery of platform enhancements
Serve as an escalation point for platform issues, enhancements, and delivery initiatives
Communicate platform changes, upgrades, and impacts to internal teams and external partners
Build strong relationships across enterprise portfolio, finance, Agile, and technology teams
Provide end-user support, troubleshooting, and post-implementation assistance
Develop documentation, best practices, and training materials
Deliver training sessions to users, administrators, and stakeholders to drive adoption and effective usage
Define and track KPIs to measure platform health, adoption, and operational effectiveness
Build and maintain dashboards, reports, and automation using ServiceNow reporting, JQL, Automation for Jira, and Tableau
Continuously evaluate platform performance and implement improvements to support high availability
Support and contribute to migration initiatives from Jira/Confluence Data Center to Atlassian Cloud
Assist with data migration, validation, integration updates, and post-migration optimization
Qualification
Required
5+ years of hands-on experience with ServiceNow, including deep expertise in the Strategic Portfolio Management (SPM) module
5+ years of experience administering and customizing Jira and Confluence (Data Center)
Strong understanding of Atlassian Cloud, Confluence Cloud, and Atlassian Organization administration
Proficiency with JQL, scripting, and automation frameworks within Jira
Experience with Jira add-ons such as ScriptRunner, JSU Automation, Agile Poker, draw.io, Better Excel Exporter, Bulk Clone, Power Scripts, and similar tools
Solid understanding of Agile delivery frameworks (Scrum, Kanban) and ITSM processes
Experience integrating Jira with DevOps toolchains and ServiceNow SPM
Strong troubleshooting skills across ServiceNow, Jira, and Confluence platforms
Excellent communication skills with the ability to explain technical concepts to diverse audiences
Strong knowledge of platform security, permissions, and enterprise user management best practices
Unix/Linux server administration, shell scripting, performance tuning, and troubleshooting
AWS services including EC2, RDS/Aurora PostgreSQL, Elastic Load Balancing, EFS, VPC networking, and CloudWatch
Experience collaborating with DBA, DevOps, and managed file transfer (Axway MFT) teams
Preferred
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline
Experience with system and API integrations across Jira (Data Center or Cloud), ServiceNow SPM, Axway MFTs, Apptio, and enterprise data platforms
Hands-on experience migrating from Jira/Confluence Data Center to Atlassian Cloud
Atlassian certifications (Cloud or Data Center)
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management
Company
Soni
Soni is a premier staffing & recruitment company that is disrupting the human capital management space.
201-500 employees
H1B Sponsorship
Soni has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Sid Soni
Founder and CEO
Company data provided by crunchbase