SPS · 23 hours ago
Client Service Manager
Boston, MA
Full-time
Onsite
Mid Level
$75K/yr - $80K/yrSPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation. The Client Service Manager will oversee operational efficiency, strengthen client relationships, and lead teams across multiple sites or projects to ensure outstanding service delivery and client satisfaction.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Ensure the smooth, efficient, and consistent delivery of services across all assigned locations or projects
Serve as the primary point of contact for clients, managing expectations, resolving issues proactively, and fostering long-term relationships built on trust and satisfaction
Lead, mentor, and develop a team of professionals to ensure optimal performance, engagement, and career growth
Plan and execute special initiatives, standardize operational procedures, and drive continuous improvement across all service areas
Maintain or improve client satisfaction scores by delivering outstanding service and resolving issues with speed and professionalism
Foster a positive team environment, reflected in high engagement, low turnover, and positive feedback
Consistently meet or exceed service level agreements (SLAs), efficiency targets, and cost management goals. Metrics will be reported and reviewed monthly and quarterly
Successfully coordinate and complete initiatives on time and within budget, demonstrating strong project management and stakeholder communication
Work cross-functionally with HR (staffing), Training & Development (employee growth), and IT (technical support). Engage regularly with site-level management and vendor partners to ensure alignment and service quality
Maintain regular communication with client stakeholders, including C-level executives, to provide updates, gather feedback, and align on strategic goals
Report directly to the Region Manager, with performance evaluated through KPI outcomes, client and team feedback, and formal reviews (monthly, quarterly, and annually)
Qualification
Required
Overseeing operational efficiency
Strengthening client relationships
Leading high-performing teams across multiple sites or projects
Ensuring the smooth, efficient, and consistent delivery of services across all assigned locations or projects
Serving as the primary point of contact for clients
Managing expectations and resolving issues proactively
Fostering long-term relationships built on trust and satisfaction
Leading, mentoring, and developing a team of professionals
Planning and executing special initiatives
Standardizing operational procedures
Driving continuous improvement across all service areas
Maintaining or improving client satisfaction scores
Fostering a positive team environment
Consistently meeting or exceeding service level agreements (SLAs)
Meeting efficiency targets and cost management goals
Coordinating and completing initiatives on time and within budget
Demonstrating strong project management and stakeholder communication
Working cross-functionally with HR, Training & Development, and IT
Maintaining regular communication with client stakeholders, including C-level executives
Reporting directly to the Region Manager
Evaluating performance through KPI outcomes, client and team feedback, and formal reviews
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
Founded in 1980
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2026-02-05
Company data provided by crunchbase