Erlanger · 9 hours ago
SVP - Chief Operating Officer - Baroness
Chattanooga, TN
Full-time
Onsite
Director/Executive
10+ years expErlanger is a non-profit, academic health system committed to compassionate care and healing. The SVP, Chief Operating Officer (COO) will drive strategic vision, operational excellence, and financial performance for Erlanger’s flagship Baroness Hospital, overseeing all operational aspects and leading collaborative efforts with healthcare partners.
Hospital & Health Care
Responsibilities
Develop and implement strategic plans for Baroness Hospital that align with Erlanger Health System's overall mission and vision
Identify critical issues and market forces impacting the hospital's future, guiding organizational adaptation and growth
Drive business development initiatives and explore opportunities to enhance service offerings, community impact, and market share
Manage all day-to-day operations of the Level I Trauma Center and other departments to ensure efficiency, high quality care, and safety standards are consistently met
Ensure continuous compliance with rigorous state, federal, and American College of Surgeons (ACS) standards required for a Level I Trauma designation, including robust performance improvement and patient safety programs
Oversee clinical and nursing functions in direct collaboration with the Chief Medical Officer (CMO) and Assistant Chief Nursing Officer (ACNO) to ensure alignment of medical staff activities, quality outcomes, and patient care delivery
Lead the facility through crises and emergencies, ensuring effective response protocols and operational continuity
Champion a culture of safety, quality, and continuous performance improvement, serving as the executive leader for all accreditation and regulatory activities at the facility
Manage the hospital's financial performance to the budget and long-term financial goals, including fiscal management and revenue generation processes
Oversee and analyze all Monthly Operating Reports (MORs), presenting comprehensive performance data, financial metrics, and operational updates to the System COO
Direct contract negotiations and manage compliance with commercial payers and external vendors, working closely with the matrixed Finance leader
Build and retain an engaged and high-performing workforce across all direct and matrixed teams
Foster a positive and inclusive organizational culture that emphasizes accountability, high employee engagement, and patient, physician, and staff satisfaction
Appraise leadership team performance, provide coaching, and ensure robust succession plans are in place, collaborating with Human Resources
Serve as the primary liaison for the hospital, cultivating strong, collaborative relationships with the medical staff, system leadership community leaders, government agencies, and the public
Enhance the hospital's reputation within the community by promoting awareness of services, especially those unique to a Level I Trauma Center
Ensure alignment and effective communication between the hospital and system-level matrixed departments
Serve as a key advocate for the hospital and health system, engaging in local, state, and regional advocacy efforts to support the hospital's mission and community health needs
Qualification
Required
Master's degree in Hospital Administration (MHA), Business Administration (MBA), or related field
10 years of progressive senior executive leadership experience in a complex acute care hospital setting
5-8 years of experience leading multiple departments/business units within a complex acute care hospital/system setting
Demonstrated expertise in healthcare regulations, complex hospital operations, and patient care standards, with a proven track record of ensuring survey readiness
Excellent leadership, communication, and decision-making skills
Strong financial acumen and operations management expertise
Proven ability to build strong, collaborative relationships with medical staff, academic partners, and physician leaders to drive clinical quality and growth
None
Preferred
Clinical background a plus but not required
Experience leading a hospital affiliated with a medical school or university health system
Knowledge of DNV accreditation standards
Fellow of the American College of Healthcare Executives (FACHE) credential
Company
Erlanger
Erlanger, named among "America's Best Hospitals" by U.S.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Angel Moore, Esq.
CEO, Erlanger CHC's & Erlanger Health System Vice President Population Health
Stephanie Boynton
VP/CEO Erlanger Bledsoe/SVED and EWCH
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