Pocket Ledge · 1 hour ago
Customer Service Representative
Fort Worth, TX
Full-time
Onsite
New Grad, Entry LevelToolad is a growing operations and support company focused on delivering reliable service solutions for businesses and customers across multiple industries. They are seeking a friendly, dependable, and detail-oriented Customer Service Representative to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience.
Advertising Services
Responsibilities
Respond to customer inquiries via phone, email, and in person
Provide accurate information regarding services, processes, and policies
Resolve customer concerns and escalate issues when necessary
Process basic documentation, forms, and service requests
Coordinate with internal departments to ensure timely service
Follow up with customers to ensure satisfaction
Maintain a professional and courteous attitude at all times
Qualification
Required
High school diploma or equivalent required
Strong verbal and written communication skills
Basic computer and data entry skills
Ability to multitask and stay organized
Positive attitude and strong problem-solving abilities
Reliable, punctual, and team-oriented
Preferred
Previous customer service experience preferred but not required
Benefits
Paid training
Opportunities for advancement
Health, dental, and vision benefits
Paid time off
Company
Pocket Ledge
ABOUT US At Pocket Ledge, we’re more than just a marketing company – we’re your dedicated partner in achieving business excellence.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase