ServiceSource · 14 hours ago
Personnel Assistant III (Military Human Resources)
Fairfax County, VA
Full-time
Onsite
Entry Level
2+ years expServiceSource is an organization that champions for people with disabilities, seeking a Personnel Assistant III to support human resource professionals. The role involves managing personnel procedures, compliance monitoring, and providing administrative support for military personnel.
Assistive TechnologyCustomer ServiceElder CareNon ProfitReal EstateService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Handle routine customer inquiries via telephone, email and in person; coordinate with supported unit administrative personnel; in-process and out-process Soldiers using a standard automated checklist; update emergency casualty documents and enlisted/officer data elements; scan and upload document images for electronic filing; perform IPPS-A related functions to include processing military personnel and their family members for permanent change of station (PCS) moves; process family travel packets using Enterprise EFMP application
Perform Verifying Official (VO) duties; resolve eligibility determination discrepancies; identify and troubleshoot system issues to include interacting with RAPIDS help desk support team; manage users, security, cardstock, consumables; handle special cases with the project office and provide escalated customer assistance
Provide administrative and logistical support for deploying and re-deploying Soldiers through the coordination and scheduling of the installation Soldier Readiness Program (SRP); process DD Form 214s (Certificates of Release or Discharge from Active-Duty) and other required separation documents; maintain the orders log and copies of non-IPPS-A orders; process official mail and distribution
Subject matter expert on military retirements, retirement pay and benefits, Survivor Benefit Plan (SBP); conduct pre-retirement and SBP briefings
Process official, “no-fee” passports and visa applications; assist with completion of applications; review, verify and validate all identity and citizenship documents
Perform all other contract-related duties as assigned
Submit all required reports (weekly, monthly, quarterly) in a timely manner. Collect workload and performance information using established quality control metrics within the HR work center. Prepares and compiles reports within prescribed guidelines gathering data from a variety of sources
Validate the identity of individuals whose fingerprints cannot be captured and override if applicable; authorize overrides in the event a CAC recipient does not have proper identification documents. Assist casualty/survivors/Gold Star families, process Agent Letters
Provide administrative support of the Installation Voting Assistance Program distribution; coordinate voting assistance workshops; additional duties such as Fire Marshal, key control custodian, supply inventory specialist, government vehicle primary operator/control officer, and document shredding/destruction
Maintain inventory of the Army Retiring Soldier Commendation Program (ARSCP) package for retiring Soldiers; support the installation commander’s Retiree Council; coordinate annual Retiree Appreciation Day activities; update and maintain RSO website
Secure and maintain 100% accountability of all passports, visas and supporting documentation
Maintain required certifications for job specific accesses
Qualification
Required
High school diploma or General Educational Development (GED) required
2-3 years of experience in Military Human Resources services and/or Office Administration required
Must be able to complete the DA RSO Program certification course and the DFAS-CL DRAS training within 6 months of assuming RSO duties
Must be able to pass and obtain a government DOD personnel security clearance required
Must have basic knowledge and experience with protecting PII and PHI
Must have knowledge of military related abbreviations and acronyms
Must possess basic knowledge of related HQDA governing directives, military HR personnel policies, and installation-level operating procedures
Must possess effective customer service skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities
Must have experience with any Human Resources Information Systems (HRIS)
Must have effective organizational skills, administration, attention to detail and communication skills both verbal and written
Must be customer service oriented
Must be able to organize/monitor/distribute information to the customer independently
Must have the ability to speak before large groups of customers
Preferred
Possess proficiency and knowledge across a variety of military human resources (HR) functional areas preferred
Knowledge of IPPS-A, iPERMS, and/or DEERS is a plus
Must be familiar with MS Office (Word, Excel, and PowerPoint)
Benefits
Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.
Company
ServiceSource
ServiceSource is a 501(c)(3) nonprofit organization with a mission to facilitate services, resources, and partnerships to support people with disabilities, their families, caregivers, and community members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Patterson
Chief Executive Officer
Nate Hoover
Chief Financial Officer
Company data provided by crunchbase