Fidelity Bank · 6 hours ago
Vice President, Institutional Custody Relationship Manager
Westlake, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $200K/yr
8+ years expFidelity Bank is a leading provider of product, platform, and technology solutions to registered investment advisors and other financial institutions. The Vice President, Institutional Custody Relationship Manager will be responsible for managing complex relationships with institutional clients, ensuring client satisfaction, and driving revenue growth through strategic solutions and partnerships.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Partner with existing and new client relationships with responsibility for creating, fostering and maintaining these key relationships
Accountable for overall client satisfaction, increasing assets, introducing Fidelity Institutional services and products, growing revenue and increasing overall profitability for each relationship
Uncover client needs and opportunities by proactively developing a deeper understanding of client goals and challenges
Identify and implement strategic solutions that influence positive outcomes for Banks, Trust Companies, Retirement/401k firms, RIA’s and their clients
Deliver impactful thought leadership and expertise regarding key industry topics that include product, platform, technology, operations, and business management principles
Become a collaborative and resourceful member of our regional team, sharing best practices and driving successful regional results
Provide overall client accountability and book management of a portfolio of clients
Develop and implement business plans to meet and exceed goals for your book of business
Prioritize clients accurately and develop territory management strategies
Develop key strategic relationships with the principal decision makers of each client relationship
Provide proactive consultations to senior individuals within each relationship by clearly prioritizing a strategic plan and objectives
Grow assets under administration (AUA) and find opportunities to convert to assets under management (AUM) by working closely with sales and the investment teams
Be an executive level presence; manage board-room type meetings with c-suite executive teams
Maintain key relationships at the c-suite; provide strategic client engagement strategies; use service as an opportunity to drive strategic engagement
Accurately identify, plan, influence, and implement Fidelity solutions
Establish and demonstrate value and differentiation from our competitors
Responsible for documenting client activities, business opportunities and all communications with clients in the CRM on a timely basis
Develop referrals from existing client relationships
Qualification
Required
Bachelor's degree required
Series 7 and 63 licenses required
Deep understanding of banks, trust companies, retirement firms and RIAs – including service, technology, investment and back-office operations
Direct experience in RIA, Custody or Brokerage industry
Experience in delivering practice management consulting
Experience with executive level engagement
Proven track record in building and handling relationships with demanding and complex clients, including with the highest level of decision makers
Ability to develop a comprehensive, customer-centric relationship management strategy and business plan for each client
Proven ability to be successful with clients and prospects in face-to-face meetings, virtual, phone based and/or email interactions
Executive level engagement and experience
Financial business analysis and/or consulting experience
Institutional brokerage operations experience
Strong communication and listening skills, with ability to influence and proactively create client interactions
Strong at multi-tasking, project management with utmost attention to detail
Ability to identify and handle risk situations; including the acumen of when and how to handle internal escalation
Acumen for financials including client P&Ls; ability to manage client P&L with actions tied to an account plan
Demonstrated ability to develop and implement business plans that prioritize key initiatives and drive business results
Interest in and an understanding of financial markets
Proven ability to build and leverage internal and external networks
30%- 60% travel required
Demonstrate the highest levels of engagement with the team and dedication to service
Provide overall client accountability and book management of a portfolio of clients
Develop and implement business plans to meet and exceed goals for your book of business
Prioritize clients accurately and develop territory management strategies
Develop key strategic relationships with the principal decision makers of each client relationship
Provide proactive consultations to senior individuals within each relationship by clearly prioritizing a strategic plan and objectives. Develop true partnerships by helping clients successfully lead and build their business while improving the business relationship
Grow assets under administration (AUA) and find opportunities to convert to assets under management (AUM) by working closely with sales and the investment teams
Be an executive level presence; manage board-room type meetings with c-suite executive teams
Maintain key relationships at the c-suite; provide strategic client engagement strategies; use service as an opportunity to drive strategic engagement
Accurately identify, plan, influence, and implement Fidelity solutions
Establish and demonstrate value and differentiation from our competitors
Responsible for documenting client activities, business opportunities and all communications with clients in the CRM on a timely basis
Develop referrals from existing client relationships
Preferred
We prefer associates to have 8+ years of Relationship Management or Sales experience; preferably within the Bank Trust and Retirement/401k industries
Benefits
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase