Brooksource · 6 hours ago
User Experience Designer
United States
Contract
Remote
Senior Level
5+ years expBrooksource is working with one of the largest Energy Generation clients seeking a ServiceNow UI/UX Specialist to lead the redesign of their customer-facing ServiceNow portal. This role focuses on transforming the portal into a user-centered digital experience, ensuring usability and accessibility are prioritized.
EmploymentHuman ResourcesInformation Technology
Responsibilities
Lead the UX strategy and redesign effort for the client’s customer-facing ServiceNow portal
Conduct stakeholder interviews, user research, and usability assessments to identify key pain points and improvement areas
Develop user personas, journey maps, and information architecture to support a more intuitive portal experience
Create wireframes, prototypes, and visual designs aligned with modern UX standards and enterprise branding
Partner with ServiceNow developers and platform administrators to ensure designs are feasible and implemented effectively
Improve portal navigation, search experience, service catalog usability, and overall user flow
Establish UX design standards and best practices for ongoing portal enhancements
Support user testing sessions and incorporate feedback into iterative design improvements
Ensure the portal design meets accessibility, usability, and performance expectations
Provide guidance during the portal upgrade effort, helping align platform capabilities with desired user experience outcomes
Qualification
Required
5+ years of experience in UI/UX design, with a strong portfolio demonstrating user-centered design work
Hands-on experience designing and configuring ServiceNow Service Portal and/or Employee Center user experiences
Strong understanding of UX research methods, usability testing, and persona-driven design
Experience translating business and user requirements into wireframes, prototypes, and high-fidelity designs
Proficiency with UX/design tools such as Figma, Adobe XD, Sketch, or similar
Solid understanding of front-end fundamentals (HTML, CSS, JavaScript) as they relate to ServiceNow portal customization
Experience improving navigation, information architecture, and content strategy for complex enterprise portals
Knowledge of accessibility standards (WCAG) and inclusive design best practices
Strong stakeholder facilitation skills with the ability to lead workshops and gather user feedback
Strong communication skills and ability to clearly articulate design decisions and trade-offs
Preferred
Experience working in large, matrixed, or regulated enterprise environments
Company
Brooksource
Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashley Cigolotti
Director, Global Partnerships
Matt Ayala
National Account Executive (Global Partnerships)
Recent News
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