FirstKey Homes · 1 day ago
Assistant District Operations Director
Charlotte, NC
Full-time
Onsite
Director/Executive
7+ years expFirstKey Homes is a company focused on property operations and management. The Assistant District Operations Director will support the District Operations Director in managing property operations, ensuring a positive resident experience, and overseeing compliance with Section 8 regulations.
Property ManagementReal EstateRentalRental Property
Responsibilities
Review market financial reporting and performance metrics
Assist with the daily, weekly, and monthly management of market delinquency/debt collections
Manage Portfolio resident relations including high priority escalations
Review all payments/ledger adjustments to ensure timely and accurate data
Quality Assurance spot checks to ensure compliance on all company policies & procedures
Reinforce adherence to all FHA & Section 8 Compliance regulations
Lead daily workflow processes with an accelerated level of organization and appropriate priority
Provide inspirational and engaging leadership to yield a strong, collaborative, and productive team
Oversee the market Section 8 portfolio including newly acquired and stabilized properties
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need
Maintain an active real estate license and adhere to company real estate license requirements
Qualification
Required
Bachelor's Degree
7+ years of progressive property management experience in either single family or multi-family rental industry with Section 8 compliance experience
5+ years proven management experience leading teams
Valid Driver's License
Intermediate Technology expertise (Microsoft Office Suite)
Ability to obtain IL Real Estate License within 120 days of hire date
Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
Negotiation — Bringing others together and trying to reconcile differences
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Time Management — Managing one's own time and the time of others
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures
Speaking — Talking to others to convey information effectively
Writing — Communicating effectively in writing as appropriate for the needs of the audience
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction
Persistence — Job requires persistence in the face of obstacles
Initiative — Job requires a willingness to take on responsibilities and challenges
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
Preferred
Experience working in a fast pace, high-growth company
Degree in Business
An active real estate license in the applicable state of practice is required
5+ years of Extensive Section 8 compliance management
10+ years of management experience leading productive teams
Yardi software expertise
Strong Customer Service & Conflict Management Experience
Strong maintenance management resolution
Company
FirstKey Homes
FirstKey Homes is a property management firm that offers rental home properties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Colleen Keating
CEO
Teri Miller
Chief Financial Officer
Recent News
2025-04-01
2025-03-21
Birmingham Business Journal
2025-01-14
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