BBQ Holdings, Inc. · 8 hours ago
Quality Assurance Specialist
Vancouver, WA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expBBQ Holdings, Inc. is a company known for its commitment to quality and service in the pizza industry. The Quality Assurance Specialist role focuses on ensuring data accuracy, performing quality assurance testing, and supporting business users in compliance efforts.
Restaurants
Responsibilities
Documenting data system requirements, including the creation of process flow diagrams, use cases, control points, and current/future state diagrams as needed
Supporting business users, company governance, and compliance efforts
Performing Quality Assurance Testing on IT solutions
Ensuring data is consistent, accurate, usable, understandable, actionable, and effectively presented and/or communicated
Facilitating projects to ensure useful and accurate data identification, categorization, and definitions that enable metric creation
Managing Digital Services ticket queue and escalate to Sr. Digital Services Manager as needed
Learning to configure and map menu updates and changes between dependent systems (POS, Catering, Online Ordering Platform) without negative impact to online ordering sales
Ensuring software system efficiency; provides level one and on-call (while stores are open) end user support to research, diagnose, resolve, and document issues for customer-facing digital platforms (3rd Party Delivery, Catering, Online Order, Website, etc.)
Assisting with coordinating campaign promotions or coupons to guarantee that relevant systems (POS, Online Order, Catering, etc.) are configured to ensure efficiency and ease of use for end users
Qualification
Required
A desire and drive to understand and improve the quality of our data systems
Abilities in investigating discrepancies, capturing, and maintaining data in an information management system or complex databases
Experience gathering and documenting business requirements, writing use cases and technical specifications documents
Effective communication skills, task management skills, and ability to discuss tactical/strategic issues at all levels across the organization
Ability to work in a deadline-driven environment with strong problem solving and decision-making skills
Strong attention to detail and process orientation
Ability to adapt to changes in the work environment, manage multiple projects, and perform efficiently in a fast-paced environment
Experience in system maintenance and/or advanced computer skills -- Microsoft Office applications, internet, operating systems, email management, ticketing systems, etc
Excels at interacting with a diverse group of people (internally and externally) and all levels of management
Ability to address problems/issues as they arise in a professional and productive manner
Proven ability to multi-task, manage multiple deadlines and work with needs of various functions/departments
Ability to handle multiple tasks at the same time and effectively prioritize
Minimum 2 years related industry experience (technology, restaurant, or consumer packaged goods industry)
Prior experience with QA testing required
Preferred
Experience with Olo or other SaaS platforms
Project management experience
Test Management and/or Test Execution experience
Multi-unit restaurant or retail industry experience
Benefits
Competitive insurance benefits including medical, dental, vision, HSA, and FSA (dependent care/medical)
Company paid life, accidental death & dismemberment, and long-term disability insurance
Optional supplemental life, accidental death & dismemberment, and short-term disability insurance
401(k) retirement account with employer match and immediate vesting
Paid time off accrual account (starts at 10 days per year, with an additional day added annually up to 20 days)
40 hours of accrued Paid Sick and Safe Time annually
10 paid holidays per year, plus an additional 2 floating holidays
8 Hours of Papa Cares Volunteer Hours per year
Paid Parental Bonding Leave
Tuition Assistance
Employee Assistance Program
50% pizza discount at Papa Murphy's Company Stores
Company
BBQ Holdings, Inc.
BBQ Holdings is a division of MTY Food Group and operator of restaurant brands such as Famous Dave's, Village Inn, Granite City, Baker's Square, Barrio Queen, Sauce Pizza and Wine, and more.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-09Acquired
Leadership Team
Jason Schanno
Chief Financial Officer
Al Hank
Chief Operating Officer
Recent News
Company data provided by crunchbase