DonorPerfect · 17 hours ago
Salesforce IT Operations Administrator
United States
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $100K/yr
1+ years expSofterWare is a mission-driven technology company empowering nonprofits through innovation and data. The Salesforce IT Operations Administrator role involves managing Salesforce operations and providing IT Helpdesk support, ensuring system reliability and user satisfaction while assisting with onboarding and operational tasks.
ComputerInformation TechnologySoftware
Responsibilities
Provide first-level Salesforce ticket resolution, including login issues, access problems, navigation questions, configuration support
Manage Salesforce users, including profiles, roles, permissions, and licenses, ensuring appropriate access for all employees
Monitor and assist with SSIS integrations between Salesforce and other systems, escalating issues as needed and serving as backup support for senior administrators
Perform routine Salesforce data management tasks such as data validation, deduplication, and basic reporting
Document Salesforce processes, configurations, and established workflows to support knowledge transfer and operational consistency
Assist with Salesforce project work led by the senior Salesforce staff
Perform user management tasks in Active Directory, Google Workspace, and other supported applications, in coordination with the Helpdesk Analyst
Assist with application testing and validation for IT deployments and critical releases
Provide Tier 1 Helpdesk support alongside the Helpdesk Analyst during busy periods and as an overflow resource. Responsibilities include addressing common hardware, software, and access-related issues
Assisting with onboarding and offboarding activities across Salesforce and IT systems to ensure timely access provisioning and deprovisioning
Actively working and maintaining department onboarding and offboarding checklists that include Salesforce, IT systems, and end-user applications
Ensure new hires receive access to required systems within established applications
Assist with compliance-related tasks by ensuring proper access controls and documentation are maintained
Support preparation and delivery of internal training sessions, such as Lunch & Learns or onboarding training, focused on Salesforce and IT tools
Qualification
Required
Technical Skills: Working knowledge of Salesforce administration concepts, IT systems, endpoints, and SaaS applications. Ability to troubleshoot common issues and follow established procedures
Communication: Clear and professional communication skills across chat, email, video, and phone. Ability to explain technical concepts to non-technical users
Customer Service: Demonstrates patience, empathy, and a user-first mindset when supporting employees
Organizational Skills: Strong attention to detail, ability to document processes clearly, and manage multiple tasks and priorities
Analytical / Troubleshooting: Ability to identify root causes, follow troubleshooting steps, and know when to escalate issues appropriately
Collaboration: Works effectively with Salesforce administrators, IT engineers, and business stakeholders
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
1–3 years of experience in a Salesforce, IT support, or systems administration role (entry- to early-intermediate level)
Preferred
Salesforce Administrator experience or training strongly preferred
Relevant certifications are a plus, including: Salesforce Administrator (preferred), Microsoft 365 Fundamentals, A+ / Network+ / Security+ (preferred)
Benefits
Paid time off and volunteer days
Matching gifts program
Parental and military leave
401(k) with employer match and profit sharing
Medical, prescription, vision, and dental coverage
Pre-tax dependent coverage and voluntary benefits
Short-term disability
Employee Assistance and Wellness Programs
Company
DonorPerfect
DonorPerfect provides online fundraising software.
201-500 employees
H1B Sponsorship
DonorPerfect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Growth StageLeadership Team
Eric Foster
Chief Revenue Officer
Recent News
Company data provided by crunchbase