Heatcraft Worldwide Refrigeration · 6 hours ago
Customer Support Specialist I
US-TX-Richardson
Full-time
Onsite
New Grad, Entry Level
$44K/yr - $58K/yrHeatcraft Worldwide Refrigeration, part of Lennox, is a leader in HVAC and refrigeration solutions. The Customer Support Specialist I will handle customer calls, process orders, and ensure customer satisfaction through effective communication and problem-solving.
Manufacturing
Responsibilities
Processes new orders based on customer requests
Tracks open orders to ensure completeness in a prompt manner
Checks pricing and verifies availability
Reviews and troubleshoots customer problems and initiates standard action for repair as guided by customer service policies
Uses multiple computerized system for tracking, information gathering, and/or troubleshooting
Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Customer service is the primary function and includes minimal selling or promotion of products or services
Basic understanding of technical HVAC for parts identification, system matching, and general knowledge to assist the customer with orders
Qualification
Required
High school diploma or an equivalent combination of education and experience
Excellent written and verbal communication skills, including effective listening skills
Ability to learn and understand technical terminology
Must be able to work in a fast-paced goal-oriented environment
Able to handle multiple tasks, stay organized, and focused on details
Requires limited knowledge of the organization, products, and/or services
Requires ability to navigate a computerized data entry system or other relevant applications
Preferred
Higher education including certificates, associates, and bachelor's degree or equivalent
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
12 days paid time off
2 paid well-being days
1 paid volunteer day
12 paid holidays
3 floating holidays per year
Company
Heatcraft Worldwide Refrigeration
Heatcraft Worldwide Refrigeration is a company that fulfills all your commercial refrigeration needs.
Founded in 1990
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase