CCT · 16 hours ago
Customer Success Manager
Tulsa, OK
Full-time
Onsite
Entry, Mid Level
2+ years expCCT is a company that specializes in revenue audit automation for land-based casinos, and they are seeking a Customer Success Manager to ensure ongoing client satisfaction with their Insight offerings. This role involves relationship management, driving client adoption of the software, and collaborating with internal teams to address client needs and optimize their experience.
Information ServicesInformation TechnologyProduct Management
Responsibilities
Serve as the primary point of contact for assigned clients post-implementation, building trust-based relationships with key stakeholders
Maintain a regular communication cadence (virtual and on-site) to review system usage, workflows, and satisfaction
Assess client health, usage trends, and workflows to identify adoption gaps, risks, and optimization opportunities
Develop and maintain client-specific success roadmaps aligned with operational goals and desired outcomes
Provide targeted virtual and on-site training and education based on observed needs and new feature releases
Document client interactions, workflows, enhancement requests, and issues, and communicate them to internal teams
Collaborate with Sales, Support, Services, and Product & Tech to coordinate solutions and share client insights
Maintain accurate and comprehensive client records, action items, and risk indicators in the CRM and track follow-through
Maintain a disciplined approach to planning, follow-up, and documentation for all client engagements
Demonstrate a client-centric mindset while balancing client needs with company objectives and constraints
Build strong relationships across a wide range of client roles, from end users to executives
Apply analytical thinking to interpret data, identify trends, and make informed recommendations
Work independently while collaborating effectively within the broader Client Solutions and project teams
Be willing to work extended hours on a sporadic basis when client needs or critical issues require it
Communicate ideas clearly and confidently, tailoring messaging to technical and non-technical audiences
Proactively identify at-risk clients and potential issues before they become critical
Qualification
Required
Bachelor's Degree in Business, Hospitality, Accounting, Finance, or related field
2–5 years of applicable experience in Customer Success, Account Management, or similar client-facing role
Excellent written and oral communication skills, including clear documentation and meeting notes
Strong analytical skills with the ability to read, interpret, and manipulate data; proficiency with Excel and/or data tools
Experience with CRM platforms required; HubSpot experience preferred
Ability to work as part of a project team structure and coordinate with multiple internal departments
Ability to work on-site at client locations throughout North America; travel expectations: 40–50%
Ability to pass stringent background check
Preferred
HubSpot experience preferred
Company
CCT
CCT is the creator of Casino Insight™, the award-winning platform trusted by more than 350 casinos worldwide to automate cage operations, revenue audits, and operational analysis.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Serent Capital
2025-03-18Private Equity
Leadership Team
Kurt Williams
CEO and Co-Founder
Wanor França
Partner, Growth & Strategic Revenue
Recent News
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