Buyers Edge Platform · 3 hours ago
Associate Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expBuyers Edge Platform is reshaping supply chain optimization for foodservice businesses with its innovative cloud platform. The Associate Customer Success Manager will provide ongoing support to technology customers through training, data analysis, and process guidance, ensuring successful implementation and long-term account management.
Food DeliveryHospitalitySaaSSoftwareSupply Chain Management
No H1B
Responsibilities
Monitor the support tool for new tickets submitted by customers or on behalf of customers
Provide guidance and best practice methodology to customers using the system
Update and create documentation for the support tool knowledge base to align with customer requests
Recommend to each customer which tools should be used for specific purpose(s)
Train customers on existing applications
Qualification
Required
At least two years prior experience with the supply chain/technology industry
Prior experience troubleshooting questions and resolving issues
Competency in working with Microsoft Office Programs: Excel, Word, PowerPoint, etc
Benefits
Medical, dental, and vision coverages
Ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life
Company paid life and long-term-disability plans
401(k) plan with company match
Personal Responsibility Paid Time Off policy
Half-day Summer Fridays
Company
Buyers Edge Platform
Buyers Edge Platform is a data-driven supply chain, contracting, and purchasing partner in the food service industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$425MKey Investors
General AtlanticBregal Sagemount
2024-04-08Private Equity· $425M
2019-07-08Private Equity
Leadership Team
Sean Lee
Chief Financial Officer
Jaime Selga
President - Middle East, Africa, Asia
Recent News
2026-02-03
Company data provided by crunchbase