Aurora · 16 hours ago
Remote Assist Specialist Ops Lead
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $120K/yr
3+ years expAurora Innovation is on a mission to deliver the benefits of self-driving technology safely and efficiently. They are seeking a mission-driven Remote Assist Team Lead to manage a team of Remote Assist Specialists, ensuring effective development testing and fostering a safety culture in a high-velocity environment.
AutomotiveAutonomous VehiclesElectric VehicleTransportation
Responsibilities
Lead a team of Remote Assist Specialists supporting development testing across a 24/7 (extended hour) operation
Become certified as a Remote Assist Specialist and Terminal App Operator on all relevant internal Aurora tools to provide direct support and serve as a Subject Matter Expert on data integrity and testing quality for your team
Maintain a master-level understanding of Aurora’s internal toolset, serving as the final escalation point for complex technical hurdles and tool-specific troubleshooting
Establish an inspired safety culture that embraces technical friction, encouraging specialists to move beyond "checking boxes" and instead hunt for failure points in early-stage features
Successfully collaborate cross-functionally with a "Win Together" mindset, specifically when advocating for safety or quality pivots to Engineering and Product partners
Facilitate and deliver seamless daily handoffs across multiple regions and shifts, managing scheduling, planning, and escalating development blockers to relevant teams/test sites
Document and deliver constructive performance feedback through regular 1:1s, ensuring all development activities and blockers are documented to high standards
Drive continuous process improvement, leading side projects to enhance development readiness and maximize efficiency in an evolving environment
Proactively identify and flag "tooling friction" or software edge cases during testing that could scale into operational risks for future commercial deployments
Provide direct support during daily scheduling, prioritizing real-time priority alignment needs and acting as the point of contact for incident response and urgent scheduling adjustments with composure
Qualification
Required
3+ years of experience in remote assistance, fleet operations, or a related high-tempo technical environment
Demonstrated experience leading through change (e.g., managing a team through a site launch, a software transition, or an operational 24/7 expansion)
Strong judgment and communication skills, especially the ability to make 'best-path' decisions in high-pressure or time-sensitive situations
Proven ability to master complex, proprietary software tools quickly and teach those 'ins and outs' to others with high precision
A track record of identifying technical bugs or UI/UX gaps in testing tools and translating them into actionable feedback for Engineering teams to improve commercial readiness
Ability to maintain constructive optimism by reframing technical failures as successful data-gathering exercises for the team
Flexibility for day, night, and/or weekend work, not always planned far in advance
Preferred
Experience in operations, technology, autonomous vehicles, or a similar deep tech field
BA/BS degree or equivalent practical experience
Experience making schedules, managing vacation requests, and setting performance goals for self and others
Solid written and verbal communication skills with ability to adjust for audience
Intermediate technical aptitude and ability to learn new software applications and processes
Benefits
Annual bonus
Equity compensation
Benefits
Company
Aurora
Aurora is building self-driving technology to operate multiple vehicle types, from freight-hauling trucks to ride-hailing passenger ones.
1001-5000 employees
H1B Sponsorship
Aurora has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (51)
2023 (91)
2022 (77)
2021 (38)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$4.19BKey Investors
UberSequoia CapitalGreylock,Index Ventures
2024-08-01Post Ipo Equity· $483M
2023-07-19Post Ipo Equity· $820M
2021-11-04Post Ipo Equity· $1.8B
Leadership Team
Chris Urmson
CEO and co-founder
David Maday
Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase