Uber · 5 hours ago
Key Account Manager II, Eats SMB
New York, NY
Full-time
Onsite
Mid, Senior Level
$84K/yr - $93K/yr
5+ years expUber is seeking a proactive and results-driven Key Account Manager to lead growth and retention efforts for top merchants across NYC. This role involves managing a portfolio of 30 large and fast-growing merchants, delivering enterprise-level service and developing tailored strategies to meet their long-term goals.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Act as an online food delivery growth consultant to a portfolio of 30 NYC's largest merchants
Conduct Key Contract Negotiations shaping the future of the partnership with top merchants
Develop tailored account strategies and plans for each partner, aligning with their business objectives and long-term goals
Conduct thorough business reviews aligned with account plans to track progress and identify opportunities for growth
Leverage internal networks to explore innovative strategies aimed at enhancing the service and experience for our top partners
Build strong relationships with key stakeholders, including decision makers, influencers, advocates, and detractors, to effectively manage partnerships
Engage directly with franchisees, area managers, and other field based roles to facilitate seamless execution of initiatives and ensure strong relationship engagement at each stakeholder layer
Provide proactive and reactive thought leadership in commercial scenarios, offering strategic, data-driven recommendations to senior leadership
Educate the merchants on the value of in-app marketing, Ads, and other product offerings
Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
Qualification
Required
5+ years experience in customer success/account management, with at least 2 years focused in strategic relationship management
Proven success in managing complex, strategic accounts, negotiations
Curious, proactive and a strong work ethic
Preferred
Proficiency in Salesforce and Google Sheets/Excel
Exceptional communication skills: Can autonomously develop highly curated, data-driven content and narratives across a variety of formats to a high standard (QBR decks, one pagers, reports, emails)
Strong Negotiation skills: Can effectively negotiate and renegotiate multi million dollar contracts with existing partners
Adept stakeholder management skills: An ability to autonomously quarterback relationships in all directions between Uber and merchant
Strong discovery, strategic thinking and critical thinking skills: Demonstrated history of applying your curiosity and knowing what information needs uncovering, then turning that information into a detailed, customized partner strategy
Proficient commercial and business acumen: can autonomously develop complex commercial recommendations based on business expectations and partner needs
Proven track record in applying analytical skills to manipulate large data sets and turn them into actionable insights
Benefits
Eligible to participate in Uber's bonus program
Sales bonuses & other types of comp
Eligible to participate in a 401(k) plan
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
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