Axis Residential · 9 hours ago
Property Management Office Floater
Spokane, WA
Full-time
Onsite
New Grad, Entry Level
$26/hr - $28/hrAxis Residential is a forward-thinking property management organization that is part of Inland Group, specializing in multifamily and senior housing communities. The Property Management Office Floater will support assigned communities in leasing, marketing, and operational tasks, ensuring excellent resident relations and administrative support.
Property ManagementReal EstateResidential
Responsibilities
Practice professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk-ins, and appointments
Receive inbound phone/email inquiries while listening with intent to gather information from prospective residents to build relationships and curate a personalized and “Affinitized” experience
Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system on a consistent basis
Conduct an individualized experience for each tour based on the prospective resident’s needs and interests. Utilize staff members, residents, dedicated time with ambassadors, and tour times aligned with daily activities
Perform daily, meaningful prospect follow-up in accordance with Affinity expectations and standards through phone calls, personalized next steps, Sales Mail, notes, etc
Coordinate depositor related creative follow-up and engagement
Maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment
Support the community by hosting and participating in onsite community events for residents and prospects
Build meaningful strategic partnerships with businesses, service providers, and senior housing communities in the local area
Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners
Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents
In partnership with the team, execute marketing activities and events to create and drive traffic to the property, including implementing prospect facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs
Ensure all online advertisements and postings are accurate and up to date
Evaluate and shop competitors to understand the competitive landscape and our strategic position relative to the competition
Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc
Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director
Assist the Community Director in property operations by preparing weekly reports, move-out paperwork, and month-end reports
Complete daily transactions and financial tasks such as collecting and posting rent deposits, fees, and other payments
Review resident files and accounting records to determine unpaid and/or late fees owed
Maintain accurate records, including leasing records, liability insurance, resident and property activities, etc
Support the leasing and renewal process by ensuring complete and accurate applications, handling transactions, and keeping records organized and accurate
Assist with credit and background checks, help ensure applications are fully approved prior to move-in, and conduct move-in orientations
Assist residents with the reporting and recording of maintenance needs
Comply with all company policies/procedures and Fair Housing Laws
Qualification
Required
Must be a team player who takes a 'we over me' approach to building and sustaining relationships with others
Must be determined, ambitious, and self-motivated
Highly organized with a strong ability to multi-task and pivot with day-to-day responsibilities
Ability to take direction and own completion of projects
Strong interpersonal and relationship building skills
Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions
Excellent communication skills; must be proficient in speaking, reading, and writing in English
Ability to travel regularly to assigned communities
Willingness to work evenings and weekends as necessary
High School diploma or equivalency certificate
Valid driver's license and insured, operable vehicle
Preferred
Prior multifamily property management experience preferred
Benefits
Quarterly bonus incentive.
Annual performance review with potential merit increase.
Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
Flexible Spending Accounts- for healthcare and dependent care.
Disability, AD&D, and Life insurance.
401(k) with 3% company contribution.
Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
Employee Assistance Program.
Charitable giving program and community involvement.
Company
Axis Residential
Axis Residential focuses on housing and community development across 27 communities in seven states.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase