Ford Motor Company · 8 hours ago
Quality & Claims Supervisor
Dearborn, MI
Full-time
Onsite
Senior Level
$113K/yr - $213K/yrFord Motor Company is seeking a Quality & Claims Supervisor to lead the strategy for North American vehicle shipping quality. The role focuses on managing the claims process, implementing data analytics for quality insights, and collaborating with teams to improve vehicle delivery processes.
AutomotiveAutonomous VehiclesManufacturingTransportation
No H1B
Responsibilities
Meet and exceed NAVL Claims and Quality objectives by facilitating and influencing improvement in all areas of the Vehicle Shipping process
Responsible for the adjudication and collection of all vehicle damage claims
Upgrade the current claims charts and trend data using the latest in analytics to create an intuitive system allowing for ad hoc queries for NAVL and T-Force operations teams to identify and focus on problem areas in real-time
Lead day to day oversight and improve vehicle claims collections: reducing aged claims, reduce the number of uncollectable claims, and improve speed of recovery
Improve Carhaul, Rail, and Ocean shipment quality to Best-in-World Damage-Free Shipping levels
Drive improvements in the In-transit Repair process to reduce the dwell time from Damage Identification to Repair to Final Delivery
Complete annual MCRP and evidence book for transportation damage claims area
Oversee monthly VASCOR account reconciliations and audits with Finance
Perform Vehicle Load Tests for Rail, Convoy, and other modes of transport to ensure quality loading capability
Lead NAVL/T-Force teams’ efforts, actions, and projects to reduce damage claims
Engage Plant Quality and Production teams to cut-off repetitive damage coming through the 400-gate
Lead and establish quality review meetings with various carrier/supplier partners; focus on high hurts based on the data
Attend and provide leadership in multiple industry-wide organizations in the Vehicle Logistics and Damage Prevention arena; i.e., VEQ, AIAG, AHAA, MUAR, AAR DP&FCC, AAR Special Equip., etc
Update Global and MP&L Scorecards, monthly
Lead & oversee the DeGould Dealer Inspection App with a focus on usage by final-destination and continuous enhancements with the system
Evolve vehicle inspection processes used at origin & destination
Lead damage prevention efforts & regular inspections, with a significant focus on origin loading and securement processes
Resolve issues arising related to vehicle delivery problems primarily surround dealer & carrier disputes
Disposition of non-saleable as new (NSAN) vehicles
Qualification
Required
Associates Degree or equivalent technical aptitude
Ability to work independently and make decisions with minimal supervision
Ability to lead cross-functional groups to resolve concerns
Strong written and oral communication skills: you will be speaking or presenting to Senior Ford Leadership
High level of analytical skills to trend Claims/Quality data and take appropriate actions
Ability to positively influence change
Ability to handle complex issues and multi-tasking
Strong organizational skills
Basic Accounting skills
Proficiency in use of Outlook, Excel and PowerPoint. Understand the concept and principals surrounding Business Objects, SharePoint, Access, Alteryx, RPA programs
Preferred
Bachelor Degree or equivalent technical aptitude
MP&L and/or Manufacturing Quality experience preferred
QLS and FreightVerify know-how preferred
Benefits
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
Founded in 1903
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
2026-02-04
2026-01-25
Company data provided by crunchbase