GAAMHA · 22 hours ago
Recovery Support Navigator Coordinator
Gardner, MA
Full-time
Onsite
Entry, Mid Level
2+ years expGAAMHA is dedicated to guiding recovery and strengthening pathways for individuals facing substance use disorders and mental health challenges. The Recovery Support Navigator Coordinator (RSNC) will lead a team of Recovery Support Navigators, ensuring high-quality care and support for clients while improving internal processes and community partnerships.
FamilyNon ProfitUnderserved Children
Responsibilities
Provide administrative oversight, monthly supervision, coaching, and performance support to Recovery Support Navigators
Build a team culture grounded in respect, accountability, consistency, and client-centered care
Support staff as they navigate complex cases, system barriers, and high-need situations— without losing the person behind the paperwork
Review all initial client intakes to confirm criteria are met prior to enrollment and assignment of a primary RSN
Monitor caseload distribution, coverage, and workflow, ensuring clients receive timely service
Maintain an active caseload and provide direct services in alignment with RSN program expectations; assume additional caseload coverage as needed to support team capacity and continuity of care
Oversee required record keeping, billing, reporting, and documentation functions for RSN services
Support RSN staff in identifying, resolving, and documenting insurance-related issues for enrolled clients
Strengthen documentation quality through feedback, coaching, and ongoing review— ensuring it reflects the work, meets standards, and supports funding sustainability
Review the monthly crossover for accuracy and completeness in coordination with the RSNC’s supervisor
Prepare the Monthly Management Report (MMR) for the GAAMHA Board of Directors and review content with the RSNC’s supervisor prior to submission
Track service activity and program trends; use data to strengthen operations, improve outcomes, and guide team support
Build and maintain strong relationships with referral sources, municipalities, healthcare organizations, funders, police departments, court systems, and other community partners
Promote RSN services by strengthening referral pathways and communicating GAAMHA’s value with professionalism and clarity
Represent GAAMHA with integrity—showing up as a trusted partner and a steady resource in the community
Maintain confidentiality and privacy requirements, including 42 CFR Part 2 and HIPAA, and all GAAMHA policies
Demonstrate scheduling flexibility, including the ability to provide telephonic coverage as needed to support clients and program operations
Attend required meetings, trainings, and professional development activities
Perform other duties as assigned in support of program goals and mission impact
Qualification
Required
Minimum of two (2) years of experience in the Human Services field (lead/supervisory experience preferred)
Strong working knowledge of substance use disorder treatment, recovery pathways, and community-based supports
Familiarity with addiction and recovery services available to MassHealth members and resources within the service region
Strong interpersonal, communication, and organizational skills; ability to collaborate across clinical, administrative, and community systems
Reliable transportation and ability to travel locally as needed
Reliable phone access to support telephonic coverage and outreach
Valid driver's license and acceptable CORI upon hire and annually
Preferred
Bachelor's degree in Social Work, Psychology, Behavioral Health, Human Services, or a closely related field preferred
Company
GAAMHA
Gaamha is a non-profit organization that provides support, training, treatment and employment to individuals with disabilities.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-07-01
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