Field Service Representative (FSR) (5022) (TS/SCI) (Camp Smith, HI) jobs in United States
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SMX · 14 hours ago

Field Service Representative (FSR) (5022) (TS/SCI) (Camp Smith, HI)

positionCamp Smith, HI
timeFull-time
remoteOnsite
seniorityMid Level
money$139K/yr - $231K/yr
date4+ years exp

SMX is a team of technical and domain experts dedicated to enabling mission success. They are seeking a mid-level Field Service Support Engineer to provide mission-oriented support to SOF users, diagnose and resolve complex issues, and assist with sustainment of SEME architecture in a government-provided cloud environment.

AnalyticsCloud ComputingCloud Data ServicesCloud SecurityCyber SecurityInformation TechnologyIT ManagementSoftware
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Serve as a technical expert providing mission-oriented support to SOF users
Act as a primary point of contact for SEME field service support
Provide technical input, coordination, and information sharing across supported teams Systems, Network & Application Support
Provide Tier 1 and Tier 2 SEME administrative support
Diagnose and resolve complex software, hardware, and network issues
Perform root cause analysis and system-level troubleshooting
Collaborate with internal engineering teams or vendors for resolution as required
Support sustainment of SEME architecture, tools, and configurations
Assist with configuration management, access control, and user provisioning
Support ATO and NSA artifacts and compliance activities
Grant and manage role-based access for TSOCs and supported components
Provide tenant administrative support
Deliver New Equipment Training (NET) and train-the-trainer support
Provide Shadow View analytic assistance and operational user guidance
Work with Tier 1 support to reduce recurring issues and improve service delivery

Qualification

Active TS/SCI clearanceSecurity+ certificationWindowsLinux supportNetworking fundamentalsNetwork+CCNAAZ-104 certificationSOF/TSOCsWork independently

Required

Active TS/SCI clearance
4–8 years of relevant IT experience in operational, enterprise, or mission environments
Security+ required (DoD 8570 IAT Level II compliant)
Strong experience supporting Windows and/or Linux systems
Working knowledge of networking fundamentals (routing, switching, TCP/IP, troubleshooting)
Experience supporting users in operational, high-tempo, or forward environments
Ability to work independently with minimal supervision

Preferred

Network+ or CCNA
AZ-104 (Azure Administrator Associate) or equivalent cloud experience
Experience supporting SOF, TSOCs, or Combatant Commands
Familiarity with TAK, COMPASS, or TRAX (nice-to-have, not required)
Prior experience supporting systems requiring ATO compliance

Benefits

Health insurance
Paid leave
Retirement

Company

SMX

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SMX is a provider of information technology (IT), services, and advanced engineering with a focus on Cloud Solutions.
dateFounded in 1995
location
Hollywood, Maryland, USA
people-size1001-5000 employees
web-link
https://www.smxtech.com

Funding

Current Stage
Late Stage

Leadership Team

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Peter LaMontagne
Chief Executive Officer
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