Airgas · 9 hours ago
Customer Experience Analyst
United States
Full-time
Remote
Mid Level
3+ years expAirgas is a leading U.S. supplier of industrial, medical, and specialty gases, and they are seeking a Customer Experience Analyst. This role is responsible for owning customer experience reporting, analytics, and tools to support the Division Customer Experience strategy, while also partnering with various teams to analyze data and drive insights.
IndustrialMedicalRetail
Responsibilities
Own the development, maintenance, and enhancement of CX and Credit-related reports and analytical solutions (using tools like Power BI), ensuring data accuracy, consistency, and governance
Partner with CX, Finance, and Sales teams to analyze customer and dispute data, translate findings into actionable insights, and prepare executive-level materials to communicate trends and operational recommendations
Act as the HighRadius Super User and subject matter expert, supporting system adoption and troubleshooting while developing and delivering training on CX-related reporting and tools
Lead and support CX-related projects, including process improvements, reporting automation, tool enhancements, and other special initiatives in support of Customer Experience transformation
Qualification
Required
HS Diploma or equivalent is required
3–5+ years of progressive experience in Customer Experience analytics, Credit & Collections analytics, financial/operational reporting, or business/data analytics in a complex, matrixed organization
Advanced proficiency in Excel (pivot tables, formulas, data modeling)
Working knowledge of Power BI or similar business intelligence tools
Ability to learn, own, and act as a Super User for operational systems (e.g., HighRadius)
Strong analytical and critical-thinking skills for identifying trends/root causes
Strong written and verbal communication skills, including the ability to prepare executive-level materials
Proven ability to work independently, manage multiple projects, and effectively support cross-functional teams (CX, Finance, Sales, etc.) in a fast-paced environment
Preferred
Bachelor's degree in Accounting, Finance, Analytics, or an Engineering-related field
Benefits
Medical, dental, and vision plans
Short-term and long-term disability
Life and accidental death and dismemberment (AD&D) insurance
Employee Assistance Program (EAP)
Pre-tax commuter transportation benefit
Parental leave
Vacation
Sick time
Floating holidays
Jury duty and funeral/bereavement leave
Paid holidays for all eligible full-time employees
401k plan with company matching funds
Tuition reimbursement
Discounted college tuition for eligible employees’ dependents
Airgas Scholarship Program for dependent children
Company
Airgas
Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products.
10001+ employees
H1B Sponsorship
Airgas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (12)
2022 (10)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-11-17Acquired
1986-12-26IPO
Leadership Team
Robert McLaughlin
CFO
J
Jay Worley
Chief Operating Officer
Recent News
2025-12-19
Clayton B. Bruner, P.L.L.C.
2025-11-22
Company data provided by crunchbase