The Expo Group · 7 hours ago
Customer Service Associate (Part Time)
Orlando, FL
Part-time
Onsite
Entry Level
1+ years expThe Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor, and sponsorship revenue. They are seeking a Customer Service Associate to provide frontline support to customers across multiple channels, ensuring a seamless experience for exhibitors and event participants.
Event Management
Responsibilities
Serve as the first point of contact for customers via phone, email, live chat, text, and in person
Provide prompt and professional assistance, addressing inquiries and offering product or service information
Identify and resolve customer concerns, working to provide effective solutions
Assist customers with placing orders, cancelations, and processing refunds in accordance with department guidelines
Confirm orders and accurately apply them to customer accounts
Update and maintain customer records as needed to ensure accuracy
Address and de-escalate customer concerns with professionalism
Recognize when issues need to be escalated and follow appropriate procedures to involve management or additional support
Work with colleagues, including Customer Service Managers and leadership, to ensure smooth operations and effective problem-solving
Seek guidance from supervisors or team members as needed for complex situations
Qualification
Required
High school diploma required
1-2 years of customer service experience required
Strong communication skills
Problem-solving skills
Attention to detail
Ability to work independently in a fast-paced environment
Ability to adapt to new software and technology
Proficiency in Microsoft Office and proprietary event management systems
Ability to travel, which could include 14-18 days at one time in the continental United States
Ability to sit, stand, crouch, and lift materials (10-40 lbs) throughout the workday
Preferred
Trade show industry experience preferred
Benefits
Medical
Dental
Vision
401(k)
Company
The Expo Group
The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor and sponsorship revenue.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-09-26Acquired
Leadership Team
R
Ray Pekowski
Owner
Recent News
2025-07-23
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2025-02-10
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