Honeywell · 1 week ago
Experience Customer Program Management Professional
Pittsford, NY, United States
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $87K/yr
5+ years expHoneywell International Inc. is a leading software-industrial company committed to introducing state-of-the-art technology solutions. The Exp Customer Experience Program Management Professional is responsible for administering and optimizing Honeywell’s Project Management System, coordinating customer engagements, and supporting operational excellence across Advanced Services.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
No H1B
U.S. Citizen Only
Responsibilities
Serve as the program manager and system champion for the Advanced Services PMS platform (Cora), ensuring full adoption and operational consistency
Apply a structured project management methodology for engagements across all Advanced Services departments
Coordinate all logistics and documentation for customer projects
Act as the PMS “super user,” ensuring proper usage, data integrity, and continuous improvement
Serve as a primary point of contact for customers and resellers regarding project milestones and installation status
Identify and lead cross-functional initiatives to improve efficiency and optimize business processes
Prepare and maintain management reporting including sales metrics, delivery metrics, and operational KPIs
Facilitate communication and issue escalation regarding scheduling conflicts, capacity constraints, or performance risks
Qualification
Required
Bachelor's degree in business management, information systems, or related field
5 plus years of direct customer-facing experience (design, development, support, or service)
Experience with CRM tools and strong proficiency in SAP and Microsoft Suite
Effective project management, analytical, and organizational skills
Demonstrated ability to lead and facilitate cross-functional meetings
Strong verbal and written communication skills
Understanding of cost estimating principles, project scheduling, and requirements gathering
Ability to interpret software requirements documents and assess cost/scope impacts of changes
Preferred
Strong customer service orientation with ability to cultivate long-term relationships
Excellent interpersonal and collaboration skills
Professional presence consistent with a world-class service organization
Ability to work independently while contributing effectively to team objectives
Strong written, verbal, and presentation skills tailored to diverse audiences
Ability to build positive, cooperative working relationships across all levels
Benefits
Employer-subsidized Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
IndiaTimes
2026-02-06
2026-02-06
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