GRAIL · 1 day ago
Supervisor, Engineering Operations (Sun-Wed - 6AM to 4PM) - #4529
Durham, NC
Full-time
Onsite
Senior Level
$94K/yr - $125K/yr
5+ years expGRAIL is a healthcare company dedicated to advancing early cancer detection through innovative technologies and a multi-disciplinary team. The Supervisor, Engineering Operations will oversee and mentor a team while providing technical leadership to ensure reliable laboratory operations and compliance with regulatory standards.
BiotechnologyHealth CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Supervise, coach, and support a small team of engineers and technicians performing live troubleshooting, recovery, debugging, repairs, and preventive maintenance of complex automation hardware and robotics, laboratory equipment and systems
Provide day-to-day technical leadership to support clinical laboratory operations in compliance with cGMP/GLP and Quality Management System (QMS/eQMS) requirements
Serve as a hands-on technical lead with working knowledge of laboratory automation hardware, software, and process fundamentals
Execute equipment lifecycle management activities, supporting installations, maintenance, calibration, qualification, repair, and decommissioning, ensuring complete and accurate documentation
Maintain equipment records and traceability within asset management systems in compliance with CLIA/CAP, FDA 21 CFR Part 820, and ISO 13485 requirements
Lead root cause investigations and failure analysis; drive corrective and preventive actions (CAPAs) for both hardware and software issues
Make time-sensitive technical decisions to restore operations and minimize downtime
Drive continuous improvement initiatives to reduce unplanned maintenance and improve equipment reliability and maintainability
Partner closely with Quality and Regulatory teams to ensure equipment lifecycle events meet applicable policies, procedures, and regulatory requirements
Manage and coordinate external vendors supporting qualifications, calibrations, installations, upgrades, preventive maintenance, investigations, and repairs
Respond to and resolve equipment-related issues and environmental monitoring system alerts in a timely manner
Lead and execute failure reporting, analysis, and corrective action systems
Develop and deliver technical training; support creation of new training materials and transfer knowledge to engineers, technicians, and laboratory operators
Prepare reports, metrics, and tracking tools to monitor performance, reliability, and operational effectiveness
Demonstrate flexibility in work schedule and adjust priorities to meet operational needs
Act as a role model by adhering to GRAIL policies, safety standards, and quality guidelines
Qualification
Required
Bachelor's degree in Engineering or related field (or equivalent experience)
5+ years of experience in an engineering, maintenance, or operations support role
3+ years of hands-on experience maintaining and supporting laboratory equipment involving both hardware and software components
2+ years of experience troubleshooting and maintaining liquid handling and laboratory automation equipment (e.g., Agilent, Hamilton, Labcyte, Illumina, or similar platforms)
3+ years of experience writing and executing test protocols, procedures, or validation documentation
1+ years of experience working in a regulated clinical laboratory environment
1+ years of experience supporting IT networking and systems infrastructure
1+ years of experience working within a computerized maintenance or calibration management system (CMMS)
Strong communication and leadership skills to support teams and internal stakeholders
Strong time management skills and ability to operate effectively in a fast-paced environment
Ability to travel up to 10%
Preferred
Prior supervisory or team-lead experience in engineering or laboratory operations
Experience supporting high-throughput or 24/7 clinical laboratory environments
Familiarity with ISO 13485, CLIA/CAP, FDA QSR, and equipment validation practices
Experience partnering with Quality and Regulatory teams on NCRs, CAPAs, and audits
Benefits
Flexible time-off or vacation
A 401(k) retirement plan with employer match
Medical, dental, and vision coverage
Carefully selected mindfulness programs
Company
GRAIL
Grail is a healthcare company that develops pan-cancer screening tests designed to detect cancers at an early stage.
1001-5000 employees
H1B Sponsorship
GRAIL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (26)
2023 (23)
2022 (46)
2021 (25)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$2.44BKey Investors
Samsung C&T Corporation,Samsung Electronics6 Dimensions Capital,Ally Bridge Group,Hillhouse Investment,Huangpu River CapitalARCH Venture Partners
2025-10-20Post Ipo Equity· $325M
2025-10-16Post Ipo Equity· $110M
2024-06-13IPO
Leadership Team
Satnam Alag
Senior Vice President Software Engineering and Chief Security Officer
Joshua J. Ofman
President
Recent News
The Motley Fool
2026-01-23
2026-01-16
Company data provided by crunchbase