DHL Global Forwarding · 2 hours ago
Customer Service Operations Specialist (Air Export)
Atlanta, GA
Full-time
Onsite
Entry Level
$21.32/hr - $28.43/hr
1+ years expDHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. As an Air Export Specialist, you will be responsible for the movement of customer’s air export shipments and act as the main point of contact for coordination between customer’s shipment exports and shipping carriers.
AccountingConsultingFinancial ServicesInformation Technology
No H1B
Responsibilities
Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
Compliant filing of AES (automated electronic system) export customs
Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy
Ensure customer profiles are accurate and updated
Meet all KPI’s assigned and audited by the Control Tower
Qualification
Required
1+ year experience in the transportation, logistics, or freight forwarding industry
Must be 18 years of age or older
Exceptional customer service skills
Detail oriented and strong follow-up skills
Proficient with Microsoft office (Word, Excel, Outlook)
Preferred
Air export experience preferred but not required
Cargo Wise systems knowledge is a plus
Benefits
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Company
DHL Global Forwarding
The Freight Forwarding experts since 1815. Our passion is to enable international trade.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Otto Knohr
CEO, Central America and the Caribbean
Tim Robertson
Chief Executive Officer
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