Stranco · 17 hours ago
IT Services Engineer, On-site - Plano
Plano, TX
Full-time
Onsite
Entry, Mid Level
$28/hr - $31/hr
2+ years expData Analysis Incorporated (DAI) is a global company operating in various industries, dedicated to using technology and innovation for growth. The IT Services Engineer role focuses on providing technical support to employees, managing IT devices, and improving support processes to enhance efficiency and user experience.
AnalyticsConsultingInformation Technology
Responsibilities
Provide in-person and remote technical support for employees, troubleshooting hardware, software, and connectivity issues
Deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals
Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management
Assist in managing Active Directory, Endpoint Central, and MDM solutions for secure and efficient device management
Analyze and improve IT processes to increase efficiency and reduce end-user friction
Maintain IT asset inventory, ensuring accurate tracking and lifecycle management
Document IT processes, troubleshooting guides, and end-user support documentation
Qualification
Required
Education: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Experience: 2+ years in IT support, workplace services, or a similar role
Strong troubleshooting skills for Windows-based environments, with some macOS support
Experience with Active Directory, Microsoft 365, Endpoint Central, Jira Service Management, and Zoom
Knowledge of MDM solutions for device management is a plus
Understanding of networking basics and endpoint security best practices
Ability to analyze and improve IT workflows for better efficiency
Strong customer service and communication skills
Ability to explain technical issues to non-technical users
Proactive problem-solving mindset with attention to detail
Ability to work independently and as part of a team
Preferred
CompTIA A+, Security+, or Network+
Microsoft Fundamentals or Associate-level certifications (e.g., MS-900, MD-100, MD-101)
Company
Stranco
Established in 1973, Stranco provides superior services and equipment in a unique set of services in the oil and gas industry.
51-200 employees
H1B Sponsorship
Stranco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase