Customer Service Representative- Insurance jobs in United States
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Brightway Insurance · 9 hours ago

Customer Service Representative- Insurance

positionHilliard, OH
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Brightway Insurance is a leading property and casualty insurance distribution company with more than 300 franchise locations across 35 states. They are seeking an Insurance Customer Service Representative to support clients and ensure a positive insurance experience by assisting with policy inquiries and identifying growth opportunities.

Insurance

Responsibilities

Deliver exceptional customer service via phone, email, and in-person interactions
Assist clients with policy changes, billing questions, claims support, and general insurance inquiries
Educate customers on coverage options, available products, and applicable discounts
Accurately document client interactions and maintain records in CRM and carrier systems
Collaborate with agents and producers to ensure smooth and consistent customer experience
Support retention efforts by identifying cross-sell and upsell opportunities when appropriate

Qualification

Insurance experienceCustomer service experienceMicrosoft Office proficiencyCommunication skillsOrganizational skillsTime-management skills

Required

High school diploma or equivalent required; college coursework or degree a plus
Strong communication and interpersonal skills
Detail-oriented with strong organizational and time-management abilities
Proficiency with Microsoft Office and comfort learning agency management systems

Preferred

1+ year of experience in insurance, customer service, or a related role preferred

Benefits

Opportunity for career growth within a respected and expanding organization
Supportive, team-oriented agency environment
Training and development to help you succeed and grow
Meaningful work that helps protect clients, families, and businesses

Company

Brightway Insurance

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Brightway Insurance has re-invented the way people shop for insurance.
dateFounded in 2003
location
Jacksonville, Florida, USA
people-size1001-5000 employees
web-link
http://www.brightway.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-12-17Acquired

Leadership Team

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Nick Clements
Chief Executive Officer
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Shane Blazek
Chief Technology Officer
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Recent News

Seattle TechFlash
Insurance giant with Jacksonville roots keeps growing beyond Florida
2025-09-12
Brightway Insurance, Inc.
Brightway Insurance Acquires GlobalGreen Insurance, Creating a Leading Insurance Distribution Platform with Over $1.7 Billion of Annual Written Premium
2025-09-04
Seattle TechFlash
Brightway Insurance taps Fortune 500 veteran Kristen Ankerbrandt as new CFO amid national expansion
2025-09-01
Company data provided by crunchbase