DLA Careers · 18 hours ago
IT Specialist (CUSTSPT)
Norfolk, VA
Full-time
Onsite
Mid, Senior Level
$76K/yr - $99K/yr
1+ years expDLA Careers is seeking an IT Specialist to join their Customer Support Branch, providing specialized support in a range of technical and professional IT functions. The role involves diagnosing and resolving customer IT issues, developing and troubleshooting hardware and software, and maintaining problem tracking databases.
Military
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical and analytical IT support that involves providing customer support in response to customer requests
Research and provide feedback on observed trends and patterns
Develops, installs and troubleshoots customer hardware and software issues
Diagnose and resolve problems in response to customer IT problems and issues
Reviews and maintains problem tracking and resolution databases
Qualification
Required
Must be a U.S. citizen
Tour of Duty: Set Schedule
Security Requirements: Non-Critical Sensitive with Secret Access
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal
Fair Labor Standards Act (FLSA): Non-Exempt
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
Recruitment Incentives: Not Authorized
Bargaining Unit Status: Yes
Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities
Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position
To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector
To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military or private sector
Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement
Education must be from a college or university accredited by an organization approved by the U.S. Department of Education
If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation
GS-09: Applicants must possess a master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks
GS-11: Applicants must possess Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks
Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the GS-11 grade level
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social)
You will receive credit for all qualifying experience, including volunteer experience
Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims
Unofficial transcripts are acceptable at time of application
One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study
If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university
The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace
All DLA employees are required to refrain from illegal drug use on and off duty
DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing
Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment
Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test
Employees in drug testing designated positions are subject to random drug testing
DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
You and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
DLA Careers
Welcome to DLA Careers! Here we’ll highlight civilian job opportunities and the benefits of working at the Defense Logistics Agency (DLA).
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase