Information Technology Service Desk jobs in United States
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Chicken of the Sea · 11 hours ago

Information Technology Service Desk

positionPittsburgh, PA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$50K/yr - $70K/yr
date2+ years exp

Chicken of the Sea is an iconic American brand known for its seafood products. They are seeking a Service Desk Specialist to provide frontline technical support to end-users, resolve IT issues, and ensure customer satisfaction within the organization.

Consumer GoodsFood and Beverage
Hiring Manager
Darrin J. Krally
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Responsibilities

End-User Support
Serve as the initial point of contact for end-users seeking technical assistance
Provide prompt, courteous, and expert-level technical support for hardware, software, and network issues
Diagnose and resolve technical issues through remote or in-person troubleshooting
Incident Handling
Log and document service requests and incidents accurately
Prioritize and manage service desk tickets based on urgency and impact
Escalate complex or unresolved issues to higher-level support teams
Customer Service
Ensure a high level of customer satisfaction by delivering excellent service
Communicate with end-users in a clear, understandable manner
Follow up with users to ensure their issues are resolved satisfactorily
Problem Solving
Analyze and resolve common IT problems and challenges
Research, identify, and implement solutions for recurring issues
Collaborate with colleagues to address complex technical problems
Knowledge Base Maintenance
Contribute to the maintenance and expansion of the service desk knowledge base
Document solutions, troubleshooting procedures, and best practices
Promote self-service resources among end-users
ITSM Tool Utilization
Utilize IT service management (ITSM) tools to manage and track service requests and incidents
Ensure accurate and up-to-date documentation within the ITSM system

Qualification

CompTIA A+ITSM toolsTechnical support experienceCustomer service skillsCommunication

Required

Associate degree or relevant technical certifications (e.g., CompTIA A+)
2 years of experience in a service desk or technical support role
Familiarity with ITSM tools and ticketing systems
Strong communication and customer service skills

Company

Chicken of the Sea

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Chicken of the Sea is a food production company that offers consumer packaged goods.
dateFounded in 1914
location
Mount Laurel, New Jersey, USA
people-size201-500 employees
web-link
http://chickenofthesea.com

Funding

Current Stage
Growth Stage

Leadership Team

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Bryan Rosenberg
President/CEO
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Recent News

PR Newswire
CHICKEN OF THE SEA® PARTNERS WITH JESSICA SIMPSON TO REVAMP THEIR ICONIC JINGLE AND DEBUT THE HOTTEST NEW PRODUCT IN PARTNERSHIP WITH FRANK'S REDHOT®
2026-01-16
EIN Presswire
Frozen Tuna Market Trends, Top Vendors and Growth Prospects with CAGR of 7.4% by 2032
2025-06-21
PR Newswire
NEW FLAVOR ALERT! CHICKEN OF THE SEA® LAUNCHES ITS MOST INTENSE TUNA PACKET YET - GHOST PEPPER - AVAILABLE FOR A LIMITED TIME ONLY
2025-04-24
Company data provided by crunchbase