All States Materials Group · 19 hours ago
IT Support Associate
West Springfield, MA
Full-time
Onsite
Entry Level
$60K/yr - $65K/yr
2+ years expAll States Materials Group is a family of companies specializing in Heavy Highway Construction and Manufacturing. The IT Support Associate will provide technology support to local and remote office locations, ensuring high levels of customer service and effective IT operations.
ConstructionManufacturing
Hiring Manager
Jasmine Harrison, MSHR
Responsibilities
Provide a consistent and high level of customer service
Maintain clear documentation of tasks performed and steps undertaken
The ability to learn new technologies and keep abreast of changing technologies
The ability to work independently on projects from start to finish
Assemble, installs, configures, tests, images, troubleshoot and repair hardware and peripherals, including but not limited to desktop computers, laptops, tablets, printers, scanners, fax machines and mobile devices in coordination with and under the supervision senior IT Dept Staff
Respond to telephone inquiries, log phone calls, create support tickets and e-mails (provide information, assess problems and offer assistance)
Serves as a primary point of contact for IT related issues and resolves or escalates issues as appropriate
Provides application support for both local users and remote users via remote connection technologies
Provides mobile device support for Apple and Android bases systems, set up configuration, device transfers, support and end user training
Assists with setup, maintenance and training of A/V systems and Teams Rooms
Track and manage IT assets, ensuring proper documentation for equipment usage and location
Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed
Travel about 10% of the time with some overnights to training and company facilities
Complies with and understands Firm’s operation practices, policies and procedures
Qualification
Required
High school diploma or equivalent; relevant coursework preferred
Minimum of 2 years' experience in an IT Support role
Valid driver's license and reliable transportation
CompTIA A+ and/or Network+ certification (or equivalent)
Proficiency with Microsoft Office Suite and Windows 11 Professional; familiarity with other Microsoft products a plus
Strong organizational, analytical, interpersonal, verbal, and written communication skills
High attention to detail with the ability to document and follow procedures
Ability to research technical topics and apply findings in practice
Ability to manage multiple projects and shifting priorities with minimal supervision
Ability to handle sensitive information and maintain confidentiality
Ability to work independently and collaboratively in a fast-paced environment
Company
All States Materials Group
All States Materials Group provides a diverse range of products & solutions for the liquid asphalt, paving & road construction industries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Reed
Chief Financial Officer
Recent News
Albany Business Review
2025-02-18
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